Tapender Kumar Email & Phone Number

Pune Area, India

Handling enterprise customers of VIL

Navi Mumbai

Handling ILD,NLD and enterprise customers of Reliance Communication

Mumbai, Maharashtra, India

Handling ILD/NLD traffic of Reliance Communication

Noida Area, India

• Providing level II Technical support for the client. The number one VOIP service provider.• Having knowledge in Voice over Internet Protocol, RTP, SIP and NGN.• Having depth knowledge in Voice Switch VOS.• Generation of performance reports.• Creating, Maintain and Editing SIP Endpoints.• Maintaining Logs of Daily Alarms so that persisting problems can be traced and put under observation• Analyzing and Troubleshooting debug server and SIP messages and also monitoring Proxy Servers.• Configuring Clients and Carriers on VOS 3000 switch• Analysis route quality with the help of ACD Report, ASR Report and CCR Report• Troubleshooting on call completion issues by logging in proxy and making Changes• Providing Technical resolution through Email & Chat-Yahoo, Msn, Skype and Provide remote resolution using Team Viewer.

Noida Area, India

• Providing level II Technical support for the client. The number one VOIP service provider in United Kingdom.• Having knowledge in Voice over Internet Protocol RTP, SIP.• Having depth knowledge in Voice Switch like Nexge, iTel Billing, VOIPSwitch and Genband..• Generation of performance reports.• Creating, Maintain and Editing SIP Endpoints.• Maintaining Logs of Daily Alarms so that persisting problems can be traced and put under observation• Analyzing and Troubleshooting debug server and Sip messages and also monitoring Proxy Servers.• Troubleshooting on call completion issues by logging in proxy and making Changes• Providing Technical resolution through Email & Chat-Yahoo, Msn, Skype and Provide remote resolution using Team Viewer.

New Delhi Area, India

• PRI, SS7, SIP, SCTP, MGCP, SCCP, SIP and ISUP Trunk groups’ configuration in EMS Console for transition of calls – PRI to PRI, SIP to SIP, ISUP to SIP and vice-Versa.• Configuration and troubleshooting of NGN applications on Soft Switch.• Commissioning, Set up, operation and maintenance of the Switch/Routers/ Media gateways• Provisioning of Veraz Media Gateways (iGate-4000 EDGE, iGate-4000 PRO).• XMS operation to perform the Configuration of PRI, SS7, SIP signaling in Media Gateway, and channel configuration.• Expansion and up-gradation of NGN based NLD.• Maintenance of devices through EMS & Local craft terminal to maintain Route Changing, ASR (Attempt to success ratio) and ACD (Average call duration) • Analysis of whole Railtel NLD traffic, creation of new Trunk Groups, Add new routing plans & policies in Veraz soft switch as per requirement.• Analysis of traffic over Media gateway (I-Gate 4000), coordination with field team for connection of E1 over it and create signaling for appropriate E1s.• E1s augmentation to avoid congestion of channel for better network availability.• Rectification of Faults of TG’s and MGW’s.• Proactively managing the alarms on nodes, rectifying them and escalating to concerned teams if required.• Maintaining Logs of Daily Alarms so that persisting problems can be traced and put under observation.• Generation of performance reports• EMS operation for the provisioning of TGs in Soft switch, and monitoring the Elements of Soft Switch.• Responsible for POI coordination and implementation for NLD requirements.

New Delhi Area, India

• PRI, SS7, SIP, SCTP, MGCP, SCCP, SIP and ISUP Trunk groups’ configuration in EMS Console for transition of calls – PRI to PRI, SIP to SIP, ISUP to SIP and vice-Versa.• Configuration and troubleshooting of NGN applications on Soft Switch.• Commissioning, Set up, operation and maintenance of the Switch/Routers/ Media gateways• Provisioning of Veraz Media Gateways (iGate-4000 EDGE, iGate-4000 PRO).• XMS operation to perform the Configuration of PRI, SS7, SIP signaling in Media Gateway, and channel configuration.• Expansion and up-gradation of NGN based NLD.• Maintenance of devices through EMS & Local craft terminal to maintain Route Changing, ASR (Attempt to success ratio) and ACD (Average call duration) • Analysis of whole Railtel NLD traffic, creation of new Trunk Groups, Add new routing plans & policies in Veraz soft switch as per requirement.• Analysis of traffic over Media gateway (I-Gate 4000), coordination with field team for connection of E1 over it and create signaling for appropriate E1s.• E1s augmentation to avoid congestion of channel for better network availability.• Rectification of Faults of TG’s and MGW’s.• Proactively managing the alarms on nodes, rectifying them and escalating to concerned teams if required.• Maintaining Logs of Daily Alarms so that persisting problems can be traced and put under observation.• Generation of performance reports• EMS operation for the provisioning of TGs in Soft switch, and monitoring the Elements of Soft Switch.• Responsible for POI coordination and implementation for NLD requirements

Lucknow Area, India

 Practical proven experience in Nokia UltraSite and FlexiHopper installation, commissioning and integration.  Familiar with RF technology, grounding principles, power systems, antennas and used installation materials. In 2G- 3G BSC and BTS: Perform commissioning and-or integration, network expansion activities, SW maintenance activities such as installation and test of technical/change notes /change deliveries, technical/customer acceptance testing.  Perform basic technical support tasks, including fault diagnosis and troubleshooting within own product/competence area

Bachelor Of Technology (B.Tech.), Computer And Information Sciences, General, A+

B.tech. in computer science and Information Technology

12, Science

12 science