Implement technical projects such as SSO integrations, systems maintenance, and cross-platform integrations.Working with Active Directory and Okta for binding and integrations. Using JAMF Pro for deployment, device management, application management, and security.Assisted the security team in obtaining SOC and ISO audits, ensuring compliance with industry standards and regulations.Installed new servers, switches, PDUs, and racks and configured them at the data center. Also, the server's cabling was done, SSDs were installed, and the IPMIs were tested. I worked on multiple projects migrating from Atlassian to Service Now ticketing system for the helpdesk team. Google takeout for term users and G-drive transfer. Backing up data for term laptops using NAS.Conducted hardware and software tests to ensure computer performance.Create KB documentation for ongoing and upcoming projects to simplify the processes and technical procedures. Assist in managing IT-hosted applications (G Suite, Atlassian, Slack, Zoom, Egnyte, PagerDuty, Office 365, Miro, Loom, Adobe, RingCentral, Webex, DocuSign, Box, DUO MFA, etc.)Supported, maintained, and run A/V for all-hands meetings, trainings, and board meetings.Supported C-level executives, especially the CEO, CFO, COO, senior VP’s, etc.IT accounts and asset management for onboarding and offboarding employees.

Worked on Active Directory domain services, group policy object, and user profile management.Managed printing, file sharing and network components like DNS, DHCP.Handled the entire life-cycle of the global standard desktop and laptop models.Package, test and deploy new applications as needed.Engaged with IT leadership to ensure the efforts in the Windows/AD environments appropriate align with security objectives and standards.Provided support for OS X and Windows users (e.g. software installs and VPN troubleshooting)Provision, manage, and repair of employee's laptops.Enforce best practices of office IT security.Support of VOIP telephony and telepresence equipment.Support wired and wireless networks.Created documentation for process and procedures.Asset management and procurement.

Worked with JAMF to pro-actively manage the entire life cycle of Apple Devices.Imaging and backup of MAC OS and Windows for onboarding employees. Maintaining the active directory, worked on POS (Point of Sale)Worked on network engineering and troubleshooting. Hard-disk swap, backup data, Mac keychain issues, Printer issues, password kiosk, AV Support. Able to present ideas in user-friendly language, manage Desktop, Laptop, and accessories inventory. Used Microsoft products in day to day work (e.g., Excel, Word, PowerPoint, OneNote)Dealt effectively with people in a wide variety of situations.Excellent documentation, customer service, and communication skills. Understanding user's support needs and pressures with Executive IT Support.

Laptop Imaging and management (mac and windows)Handled all the Printer/fax/copier and video conference equipment configuration and maintenance.Owned end-to-end resolution of customer issues and questions to ensure customer satisfactionWorkstation desk setupsHardware & asset management of PCs, Macs, Tablets, Monitors, AV. Maintenance of MDF/IDF rooms. Diagnosed and repaired of end-users issues (software and hardware).Managed and resolved ad-hoc IT requests through our ticketing system.Remote support to employees in other offices.