Tara A. Email & Phone Number

• Using strong communication skills to efficiently and concisely resolve, troubleshoot (as needed), and respond to an average of 80-150 customer help requests daily, in a timely manner, on a variety of chat and support channels • Regularly documenting and consulting with team members and management to report any solution related help requests and technical support trends • Assist team leads with the development of customer content and audit FAQs and knowledge base articles for customers

• Managed all insurance billings, accounts receivable reports, accounts payable reports, patient accounts, scheduling, treatment coordination contracts, and business expense invoices • Coordinated weekly staff meetings to discuss office updates and come up with creative ideas to improve the patient experience and marketing strategies • Created effective marketing strategies to connect with local dental practices to develop relationships and attract potential patients via Facebook and Instagram outreach, community networking events and door-to-door methods

Fairfax, Va

• Organized weekly corporate services for tenants, including large-scale catering orders, event coordination, and team building activities within the given budget• Tracked and analyzed relevant trends for planning and executing social events for clients. Wrote strong and detailed pitches and presented services to prospective clients • Prepared regular analytic reports and documentation on core performance indicators, as well as generated reports on demand, as needed. Reports showed monthly building usage, accounting invoices, and usage reports to analyze in-network/out-network vendor services• Collaborated with the Marketing and Business Development Committee to create internal and external documentation for current and upcoming services. Connected with local businesses and successfully signed on ten new contracted in-network vendors• Assisted with the creation and presentation of training materials for current and new team members. Trained and mentored new team members in a one on one setting

• Managed daily general office administration tasks: insurance verification, scheduling, data analysis, and resolving administrative issues in a timely manner using excellent customer service and communication skills• Created and pitched a social media plan to leadership to help grow the practice. Tracked social media trends to create new effective marketing content and generated regular detailed analytic reports. Also, provided planning and logistical support for external communication and events for marketing

• Analyzed documentation and applications for accuracy, quality, and consistency • Daily data entry and created reports on inconsistencies with content information that was presented on application and documentations• Assisted and answered client help desk tickets in reference to application usage