Tara A. Email & Phone Number

• Using strong communication skills to efficiently and concisely resolve, troubleshoot (as needed), and respond to an average of 80-150 customer help requests daily, in a timely manner, on a variety of chat and support.
• Regularly documenting and consulting with team members and management to report any solution related help requests and technical support trends
• Assist team leads with the development of customer content and audit FAQs and knowledge base articles for customers

• Managed all insurance billings, accounts receivable reports, accounts payable reports, patient accounts, scheduling, treatment coordination contracts, and business expense invoices
• Coordinated weekly staff meetings to discuss office updates and come up with creative ideas to improve the patient experience and marketing strategies
• Created effective marketing strategies to connect with local dental practices to develop relationships and attract potential patients via Facebook and Instagram outreach, community networking events and door-to-door.

Fairfax, VA

• Organized weekly corporate services for tenants, including large-scale catering orders, event coordination, and team building activities within the given budget
• Tracked and analyzed relevant trends for planning and executing social events for clients. Wrote strong and detailed pitches and presented services to prospective clients
• Prepared regular analytic reports and documentation on core performance indicators, as well as generated reports on demand, as needed. Reports showed monthly building usage, accounting invoices, and usage reports to.
• Collaborated with the Marketing and Business Development Committee to create internal and external documentation for current and upcoming services. Connected with local businesses and successfully signed on ten new.
• Assisted with the creation and presentation of training materials for current and new team members. Trained and mentored new team members in a one on one setting

• Managed daily general office administration tasks: insurance verification, scheduling, data analysis, and resolving administrative issues in a timely manner using excellent customer service and communication skills
• Created and pitched a social media plan to leadership to help grow the practice. Tracked social media trends to create new effective marketing content and generated regular detailed analytic reports. Also, provided.

• Analyzed documentation and applications for accuracy, quality, and consistency
• Daily data entry and created reports on inconsistencies with content information that was presented on application and documentations
• Assisted and answered client help desk tickets in reference to application usage