Patient Coordinator
Metairie, Louisiana, United States
Responsible for the complete patient customer experience. This includes making sure patients feel welcomed and taken care of from the moment they walk in the door to the time they leave, monitoring customer satisfaction, and educating patients with accurate and up to date information. Job Responsibilities: -Educate patients about, and set up intake appointments for Wellness visits, IV’s, Injections, Cancer Intake, NAD intake, Plaque-X, Optimal Wellness Programs, etc (all services)-Answer phone calls and inquiries and educate clients and potential clients about the Remedy Room and all services offered.-Schedule appointments and complete Intake of patients using the EMR charting systems used at The Remedy Room.-Triage patients and must know normal vital sign parameters and follow standard protocols for abnormalities, including alerting the Provider of any abnormalities.-Communicate efficiently and professionally to the entire team and to patients.-Provide specialized bedside manner (High Dose Vitamin C for Patients with Cancer, NAD for Patients who are Detoxing, etc)-Handle all administrative duties to assist patients and staff to ensure smooth efficient processes. This includes scheduling all types of visits, creating superbills, monitoring office stock, ensuring cleanliness of clinic and more.-Handle all inquiries into the Remedy Room from in person, phone, email, social media, and other avenues.-Be able to listen to the patient's needs and guide them appropriately.