Tara Christopher Email and Phone Number

www.artbytarab.myportfolio.com

Responsible for nightly inventory guest vehicles in on-site secure parking; ensured proper billing and tied up loose ends of the day in a prominent boutique hotel; assisted guests with luggage, laundry and a variety of transportation options.

Responsible for nightly inventory guest vehicles in off-site secure parking; ensured proper billing and tied up loose ends of the day in a busy downtown hotel; assisted guests with luggage, laundry and a variety of transportation options. Ended employment with notice due to weak managerial support and job safety issues

Attended InterContinental Hotels Group Front Office Operations Training (FOOT) in Anaheim, CA, September 2014; responsible for smooth operation of the nerve center of a highly ranked extended-stay hotel; included managing employee relations, guest conflict resolution, and brand education/program implementation. - Completed personal certification in OLCC Alcohol Servers’ training and Oregon Food Handler’s certification before enrolling and certifying my entire Front Desk, and other departments as needed.- Realigned and acquired qualified staffing as necessary for a wide range of job positions across a 24-hour, 365-day work year.- Awarded 2015 IHG Regional Summit Highest Loyalty Recognition Champions, Orbitz 2014 Best in Stay Award; ranked consistently between #7- #12 of 134 Portland area hotels on TripAdvisor.- Provided staffing and operational support to both Sales and Housekeeping Departments through times of turnover; including cross-training the majority of staff in order to operate a 106-room hotel on a limited crew without compromising service to our guests.- Managed and resolved areas of guest conflict, involving my team in constant skill development to diffuse high-pressure interpersonal scenarios and handle maintenance/ infrastructure issues.- Proactively interfaced with staff to improve communication between employees and departments to provide seamless service to extended stay guests and to create new loyal members.- Responsible for inventory, ordering, and product selection for the in-house Pantry to optimize sales and reduce expired waste.- Developed incentive programs to increase brand awareness and team morale.

Capable of a high level of multitasking in a demanding and busy environment, often without additional support; responsible for accurate routine billing of large corporate clients, extended stay guests, as well as short term guests.- Two-time Staybridge Suites “Work Hard Live Free” Employee of the Month May 2012, October 2013.- IHG Rewards Club Loyalty Champion, responsible for promoting brand knowledge and training of coworkers in new programs and focus areas, such as Member Recognition and Brand-Heartedness.- Well-versed in OPERA Property Management System, HOLIDEX and Quore Hotel Management software; including both hardware and software trouble-shooting and technical problem resolution through OPERA PMS Support.- Trained in basic emergency procedures in a variety of scenarios; fire, flood, earthquake, etc. As well as guest emergencies, such as falls, basic first aid needs, and TTY kit set-up/ADA compliance.- Knowledge and competence to respond to a wide range of guest and property emergencies alone; trained in bloodborne pathogen protocol, proper AED implementation, fire emergency procedures, and water shut-off to entire property.- Entrusted with complete and thorough training of new team members and broad dissemination of new protocols, information and operating procedures, including PCI Compliance, without additional supervision.

Trained in back-of-house billing and operational procedures; highly skilled at resolving technical and mechanical issues independently and to a complete resolution before the start of daily business. Trusted to make decisions solo to protect the assets of the management company, Vesta Hospitality-Rockbridge, and the owner.- Well-versed in a variety of back-of-house programs, including: Microsoft Excel and Word, ProfitSage Business Intelligence Software, Elavon ProtoBase Transaction Management system, OPERA Property Management System End of Day processes.- Entrusted with precise record-keeping on a range of platforms to meet the standards and routine inspections by quality assessment professionals representing both brand and management companies.- Responsible for accurate and thorough training of multiple new Night Auditors to the high standard at which I performed my duties.- Managed guest conflict resolution independently; entrusted to make sound decisions to protect the well-being of the hotel and its occupants in the middle of the night.