Science, Physics, Computer Science and Computers teacher.

Science and Physics teacher.

Software Infrastructure Group, Symmetrix Engineering• Responsible for qualifying Storage Array Infrastructure functionality.• Led and coordinated multiple concurrent software releases using manual and automated methods, including documentation of the Test Plans, Test Cases, Execution and Results. • Liaised between the Quality Test Engineers and specialised Development Engineers to resolve escalations.• Go-to person and subject matter expert on specialised features of major product releases.• Developed a User Guide for Product User Groups.

Software Infrastructure Group, Symmetrix Engineering.Technical Skills:• Qualified storage array infrastructure functionality, including: System Initialisation, Power Vault and De-stage of Data, Field (Customer) Replacement Unit procedures, System Environmental Errors and Memory Procedures. • Created and documented Test Plans and Test Cases for functional, regression, performance and exploratory testing.• Researched and recreated complex customer issues.Team Management and Training:• Responsible for leading a culturally and globally diverse Technical Quality Engineering team (8) in Cork and the US with an expanded remit and increased resources.• Up-skilled the Technical Team in Bangalore (4).• Set up the new Cork-based Test Lab Environment, zoning and hosts.• Recruited, hired and mentored the test team.• Planned, budgeted and managed the Test Lab infrastructure.• Monitored individual and team performance.

RMSG (Resource Management Software Group).• SAN (Storage Area Network) Manager EMC Control Center testing across Brocade, Cisco and Mcdata switches.• SMI (Storage Management Initiative) Agent EMC Control Center testing across a range of third party arrays.• SDA (Storage Discovery Application) testing across Symmetrix, Clariion, HDS and HP-EVA Arrays.• Analysing, logging and verification of bugs.• Continuous communication with development in analysing features, writing and reviewing functional specifications, test strategy documents, test plans, and verification of bugs and hotfixes.

• Responding to routine as well as complex product, customer and customer engineer incoming calls. • Analysing and resolving Symmetrix hardware product problems.• Technical skills development; solving issues, escalating to relevant groups as appropriate.

• Research and development of the physics of traffic, traffic analyses and forecasting of traffic congestion.• Development and testing of software tools for traffic reconstruction and forecasting.• Combination of this research and analyses with computer programming (C, C++, and Visual Basic).