SUMMARY OF STRENGTHS• Self started! Ability to start my day and prioritize my time management. • Customer service specialist. Whether its billing, claims, quoting etc., I handle all aspects of insurance. • Highly successful in dealing with and commanding difficult customer relationships.• Experience in managing an entire agency. From cold calling and quoting to billing and claims, I can manage it all. • The ability to handle high stress situations in manner that keeps all parties in a comfortable atmosphere. PROFESSIONAL EXPERIENCEState Farm Insurance1108 Cole St, Enumclaw, WA 98022Jun 2016 – PresentOffice Manager/Customer Service RepresentativeFarmers InsuranceJan 2016-June 20164121 S Meridian Ste 1a, Puyallup, WA 98373Customer Service RepresentativeFarmers InsuranceFeb 2005-Jan 20163612 Coffee Rd, Ste B1, Bakersfield, CA 93308Producer/Customer Service Representative