Printfection Swag.com are two companies that were acquired by Custom Ink. At Swag.com, I am focussed on Inbound and Outbound shipments to and from our 3PL warehouse and managing our Kitting services. With my two roles, my focus is in Warehousing Solutions and identifying the strengths between both businesses in order to streamline operations, drive process improvements and increase efficiencies.

In this role, I interact with suppliers, customers and direct reports with the goal of developing my team and strengthening our operations. My focus is to coach and lead Operations Specialists to improve order accuracy and support our customers. Working closely with all departments is also a focus to streamline processes and increase efficiencies across the company.Responsibilities-Manage order operations (send orders to printers, purchase inventory, ensure deadlines are met, manage costs, approve invoices)-Build and lead a high performing team of Operations Specialists-Form and structure onboarding and training practices for new team members-Provide guidance on and act as escalation point for customer-facing issues-Create and revise processes within Printfection as they pertain to order processing-Responsible for maintaining up-to-date data for department-Deep understanding of Printfection customers, software, and services-Create key performance metrics-Assist with implementation of new software-Stay up to date on latest industry best practices and trends

In this role, I managed supplier, customer and end user inquiries to ensure orders move seamlessly from production to delivery. This role acts as the hub of communications between the Customer Service and Merchandising Teams. Main duties include placing orders, working on projects, providing timelines and closely monitoring any stock issues surrounding the order. Primary Duties and Responsibilities:-Manage tickets (including Proof Approvals, Prepayments, Vendor Inquiries, Customer Inquiries, Shipping Inquiries, Production Timelines, etc) via Zendesk -Place orders into production-Manage orders from production to on-time deliveries -Manage the Support Queue in Zendesk and answer all customer support tickets-Work closely with the Customer Service and Merchandising Teams to ensure projects stay on track-Streamline processes/implement projects to improve efficiencies -Monitor stock issues with suppliers-Calculate fulfillment quotes-Manage monthly margin reviewsAdditional Duties and Responsibilities:-Collect data and create and analyze reports to investigate order volume, top vendors and items, track late orders and order errors-Create Automations in Google Sheets to increase efficiencies in how we calculate fulfillment costs and item quotes-Participate in committees dedicated to the company's culture

As a Sales Analyst at Bobo's, I focussed on sales reporting and analytics, trade spend analysis, price list management and customer profitability. Being my fourth role at Bobo's, I also had previous experience in Marketing, Sales, Operations and now Finance, giving me the opportunity to see multiple assets of the company.Primary Duties and Responsibilities:-Continue to perform all Customer Service Supervisor tasks-Combine data from Excel, SQL and customer portals to turn data into understandable insights that inform business decisions, tell the company’s story, and support continued growth-Prepare all sales reports at month close and provide insights into strengths, weaknesses and areas of opportunities based on sales trends on customers, items, sales reps, and trade-Pull ad-hoc reports to help guide meetings with current or potential buyers, customers or brokers-Manage process & transactional side of trade planning, tracking and compliance management working with sales directors and brokers-Assist with development of director scorecard and responsible for updating and publishing monthly-Assist with trade promotion analysis and planning and customer profitability-Assist with sales presentation materials by pulling ad hoc reports to show a specific customer's performance-Assist with Sales Pipeline report and maintenance by working with sales directors to ensure file completion and consistency-Assist with Broker Commissions by calculating payments and properly recording in general ledger · Other accounting, finance, sales projects when necessarySoftware: ERP Systems (QuickBooks, ProTrace), EDI Programs (SPS Commerce & EDICT), Excel, Power BI, Salesforce, Bill.com

Primary Duties and Responsibilities:-Continue to perform all Customer Service Analyst tasks-Act as the "hub of communication" between the customer, sales team, operations, finance and logistics to ensure orders are prioritized, raw materials are in stock and shipments are on time to meet promotions-Responsible for price list management-Prepare daily and monthly revenue reports and analytics including insights on variances and shorts

Primary Duties and Responsibilities:-Manage the ordering process from order submission to invoicing and connecting with customers to problem solve any delays, pricing discrepancies or production issues. -Develop and maintain direct relationships with key customers and buyers -Investigate and resolve all shipping issues including short-shipments, damages, mis-shipments, returned good or related product quality feedback-Assist with month-end close by completing all invoicing, credit card payments, and ecomm/wholesale deposits

Primary Duties and Responsibilities:-Monitor the Facebook page; answering customer inquiries and reach out to clients to partner in marketing events-Fill out and submit sample requests to distribute to partners/clients-Update the store locator and news pages on the website-Input all monthly data into Excel for sales, marketing, rack shipments, quality assurance, social media, demos and trade shows -Manage the Ambassador program online and through Excel

In June 2017, I helped the owners of West End Salon open their second location in North Boulder. Here, I carry out the same Business, Operations, Events and Marketing/Social Media Management tasks as at the primary location. This includes: Business Management: (Prep payroll, hold monthly goal meetings with each staff member, calculate monthly service and sales improvements, create incentive programs, order and process inventory, conduct product sales reports, collect rent). Operations Management: (Create employee schedules, problem solve customer complaints, answer phone calls, train and hire new employees, implement and maintain apprentice program, improve vendor relations, manage the front desk). Events Management: (Find and set up in-house education, distribute donations, organize community events). Marketing/Social Media Management: (Write and send monthly newsletters, create and monitor promotions on Facebook, Google Business, G+ and Instagram, revamp and update the company’s website to improve SEO, submit monthly ads in local newspapers).Between both locations, I manage a team of 50+ people.I am still currently active as the Business Manager overseeing Payroll, Advertising and Updating Monthly Reports to help with goal setting, incentive programs and growth. In May 2017, I gave up my title as Operations Manager, however, so that I could work in a more remote position.

As a business and operations manager, I manage everything in the business including goal setting, company wide communication, payroll, vendor relations, customer service, staff meetings, maintaining a collaborative team culture and all marketing including social media, newsletters, website enhancement and event planning. I am most proud of building a positive work environment and a profiting business by forming a business model that took a business stagnant in the red for 5 years, to black after only one year of managing. Tasks Include: Business Management: (Prep payroll, hold monthly goal meetings with each staff member, calculate monthly service and sales improvements, create incentive programs, order and process inventory, conduct product sales reports, collect rent).Operations Management: (Create employee schedules, problem solve customer complaints, answer phone calls, train and hire new employees, implement and maintain apprentice program, improve vendor relations, manage the front desk). Events Management: (Find and set up in-house education, distribute donations, organize community events). Marketing/Social Media Management: (Write and send monthly newsletters, create and monitor promotions on Facebook, Google Business, G+ and Instagram, revamp and update the company’s website to improve SEO, submit monthly ads in local newspapers).I am still currently active as the Business Manager overseeing Payroll, Advertising and Updating Monthly Reports to help with goal setting, incentive programs and growth. In May 2017, I gave up my title as Operations Manager, however, so that I could work in a more remote position.

As the Marketing Coordinator for a local realtor at Boulder Home Zones, I assist in:Print Advertising: Create flyers, brochures, postcards and any other specific print marketing for customers.Website Management/Social Media: Write blogs for the website and Facebook. Update website with current and sold homes and add pages to keep content current and SEO high. Update Facebook with new listings, sold listings, articles and blogs.I also acquired my real estate license in March 2017.

At Elks, I coached 8-11 year-olds technical swimming during the winter and 12-18 year-olds competitive swimming in the summer.

I graduated with Summa Cum Laude recognition and competed on the Division I Swimming and Dive Team all four years while at the University. My Bachelors degree was in Journalism and Technical Communications with a Public Relations focus and an Apparel and Merchandising minor.