Tara Devine Email & Phone Number

New York, New York, United States

Houston, Texas, United States

• Mission critical levels 1, 2 and 3 desktop support for 1,500 end users in a fast-paced, Windows 7/10/Office O365 with OneDrive managed desktop environment.
• Transition users to the work from home model due to Covid19 – Traders from hardware-based turrets phone systems to software-based turrets, transition to Teams with remote support using Bomgar.
• Project support for IT upgrades – migrate Cisco phones to Teams, upgrade building to Aruba network, hands and eyes for network team.
• Support for custom and third-party applications including real-time trading and following strict recording processes.
• Corporate messaging support for Microsoft Outlook, Skype, Teams, ICEChat, Vodafone, inTune and Airwatch.
• Active Directory support and account administration for ET, Entegrate, Asset Control, nMarket and ICE accounts.

Houston, Texas, United States

• Mission critical levels 1, 2 and 3 desktop support for 1,500 end users in a fast-paced, Windows 7/10/Office O365 with OneDrive managed desktop environment.
• Transition users to the work from home model due to Covid19 – Traders from hardware-based turrets phone systems to software-based turrets, transition to Teams with remote support using Bomgar
• Project support for IT upgrades – migrate Cisco phones to Teams, upgrade building to Aruba network, hands and eyes for network team.
• Support for custom and third-party applications including real-time trading and following strict recording processes.
• Corporate messaging support for Microsoft Outlook, Skype, Teams, ICEChat, Vodafone, inTune and Airwatch.
• Active Directory support and account administration for ET, Entegrate, Asset Control, nMarket and ICE accounts.

The Woodlands, Texas, United States

• System administration in a Windows 2003\ 2008\ R2 \Exchange server environment, along with traditional desk side support for roughly 50 users on a Windows 7\ XP, Office 2007\ 2010 platform.
• Imaging using Altiris. Remote support using RDP, Mikogo, Altiris, Lync, etc.
• Blackberry, iPhone and Android configuration and support; Blackberry server and Zenprise Mobile Management.
• Virtual server/workstation support using VMware vSphere 4.1 client. Xiotech SAN storage environment.
• Provided support for custom and third-party applications including real time trading in a fast-paced office.
• Global ITIL service desk support for systems and over 250 users in our U.S., Bermuda and European offices.

Houston, Texas, United States

• Supported 1000 people in our corporate office using Remedy and Maximo tracking systems in a Windows 7\ XP, Office 2003\ 2007 and McAfee Antivirus environment.
• Performed system analysis and upgrades providing local and remote support.
• Trained, mentored and supervised our Genesys Works students.
• Documented and created procedures for our team.
• Performed ergonomic evaluations and reports.

Houston, Texas, United States

• Helpdesk support for over 600 U.S. branch locations, 10,000 employees, utilizing Bomgar remote client support.
• Maintained Help Desk tracking reports quantifying calls/resolutions and identifying problem trends. This coordinated responses with appropriate IT personnel and programmers for more efficient resolution.
• Trained branch users on compliance software and in-house CRM application.
• Performed various implementation and system analysis functions. Desktop Support for in house computers.

Houston, Texas, United States

• Global Desktop Support for 80,000 worldwide Shell end users.
• Extensive Outlook troubleshooting. Configured SAP LaunchPad for the many SAP programs used.
• Utilized a variety of administrative tools to troubleshoot computer and user accounts and connectivity issues.
• Resolved SCMS Smartcard issues related to certificates and user account restrictions.

Houston, Texas, United States

• Handled level 1 and II service requests including installing, upgrading, and configuring client and server computers in a mixed mode Windows environment consisting of 120 end users
• Trained users on Windows 2000 upgraded systems on both PCs and Winterms.
• Replace server backup tapes and monitor for back-up failures with Veritas backup software.
• Created documentation and procedures for end user training for Windows 2000 systems.