Tara Dolan Email & Phone Number

Fairport, Ny, Us

Fairport, Ny, Us

Rochester, Ny, Us

Rochester, Ny, Us

Provide program governance, guidance and strategy for the development of technical disaster recovery and problem management programs for the University of Rochester Medical Center and Affiliate Hospitals. Ensure program alignment to ITSM standards, organizational business objectives and digital transformation initiatives. - Lead project management efforts for the development, implementation, testing and maintenance of departmental and corporate technical recovery plans through managing quarterly DR tests, risk analysis, after-action review/improvement plan reports and improvement/action resolution process.- Develop and maintain policies, procedures, guidelines, metrics and key performance indicators for technical recovery and problem management practices. - Oversee organizational IT change management biweekly review board process, facilitating the approval process and providing guidance on planned downtime communications and acting as communications liaison between IT technical teams and clinical business units.- Manage IT problem management process, tracking and facilitating root cause analysis and resolution of IT system problems, incidents and downtime.

Rochester, Ny, Us

Supported the development, implementation and management of an enterprise level business continuity program for the academic, research, clinical, financial and business service lines for the University and UR Medicine Healthcare System (6 hospitals >25k staff). - Facilitated departmental workshops process mapping business functions, workflows, critical resources and interdependencies; performed business impact analysis, risk assessments and risk probability/impact analysis. - Provided analysis and recommendations for business operational improvement, business continuity, disaster recovery and risk management strategies.- Functioned as application administrator for cloud based continuity management software performing enterprise implementation, data entry, configuring dashboards and running data queries- Acted as communications liaison between IT technical teams and clinical business units regarding planned/unplanned clinical systems downtime and incident management events.- Lead analyst for biweekly IT change management review board facilitating the approval process and providing guidance on the planned downtime communication process.- Lead analyst for problem management process, tracking and facilitating root cause analysis of IT system problems, incidents and downtime.- Trained staff and interns on continuity management standards and software.- Designed and developed the Business Continuity program web presence.- Observed disaster preparedness exercises and completed after action reports.

Overland Park, Kansas, Us

Project lead and technical expert for Business Continuity Management providing project governance and strategy for North American and global telecommunication services. -Planned, scheduled and conducted a range of facility and/or site Emergency Preparedness plans including training drills, medical drills, fire response drills, and protective action drills. -Oversaw Pandemic plans; initiated Business impact analysis plans.-Determined the need for emergency plan changes and new procedures ensuring appropriate government format and content are followed. Worked with state and local emergency management authorities. -Interfaced with engineering and operations staff to ensure appropriate development of a facility and/or site-specific hazard assessments for internal Business Care sites. -Created business continuity strategies to minimizeonsite incident risks and exposures.-Provided supplemental network event communication between business groups on major events. -Served as the communication link between the Sales and Customer Care organizations with the Network organizations regarding events impacting customer’s service.

Riyadh, Sa

Progressed through various roles for a north American based telecommunications company. Moving from Corporate trainer to business analyst to business project management. Nextel was bought and absorbed by Sprint.

Newtownards, Gb

• Educated end users on billing system to increase their efficiency and input/output accuracy.• Conducted Revenue Assurance tests on all billing processes and system functions.• Tested and implemented software enhancements for all facility sites.• Documented, prioritized and tracked issues and projects holding billing vendors to commitments.• Responsible for monthly bill run; process and approval of multi-county customer bills for accuracy.• Root cause analysis of billing problems including immediate reporting to DBS of system anomalies.• Implemented new rate plans, features and new services.• Responsible for all Revenue procedures; airtime processing, lockbox, Foreign roamer and daily backup.• Supervised staff of 15 to 20 customer service representatives.