Tara Eckert Email & Phone Number

Bally, Pa, Us

Bally, Pa, Us

Coastal Region

Operation leader focused on employee development, client relations, strategic business models, tech solutions while driving key performance metrics.

United States

Applied Lean Methodology within ROI space.

• Establish and maintain excellent client relationships• Oversee Western PA consisting of 6 Regional Managers, 1500 hospital clients and 220 employees• Manage 12 million dollars of annual revenue, budgets and cost savings for region• Increase revenue, gross profit and gross margin while decreasing labor %• Exceeded yearly budgets and gross profits by 10% • Implemented remote processing workflows to streamline processes and decrease labor• Analyze, measure and monitor controls surrounding company defects of unauthorized disclosure, employee retention, customer satisfaction and centralization• EMR Expertise project team lead, created workflows and user guides for multiple EMR’s -Epic, Cerner, Med-net, Meditech, Allscripts, Sunrise, Alpha, ECW, Greenway and Siemens• Streamline workflows and continuous process improvements within region• Created 2016 focus groups within PA region to promote employee empowerment while focusing on our 4 main company defects• Developed Hoshin Planning with senior leadership and CI/CX • Ensure operational procedures are maintained and executed with quality standards• Directly manage and ensure successful new client implementation rollouts • Created client specific roll-out and SOP documents• Proactively identified problematic issues and implement solutions in a timely manner• Attend any necessary client relation crisis meetings to sustain and regain excellent relationships• Contract renewal/redline revisions with Legal Department• RFP• Collaborate with Compliance when investigating potential unauthorized disclosures

• Oversee PA, NJ and NY district consisting of 500 physician practice clients, 3 Area Managers and 60 employees• Presidents Club Award• Created and piloted audit relief process • Implemented over 200 new clients from multiple health systems• Decreased labor and increased productivity by developing streamlined processes for remote workflow procedures for 6 large health systems• Created Standard Operating Procedures for ROI clients in 6 major health systems• Manage P & L for district while increasing profits by 15%• Developed user friendly documents for clients • Educate staff on workflow processes and company software • Continually maintain knowledge of state laws and fee structure related to Release of Information and Government guidelines

• Assisted District Manager in overseeing PA District consisted of 30 employees and 200 clients• Trained employees on government HIPAA guidelines, company systems, hospital systems and EMR systems • Ordered all new equipment for employees and new clients• Trouble equipment and systems• Managed employee schedules• Run reports for District Manager and client• Payroll• Worked with HR on disciplinary actions for associations• Evaluations of employees• Motivated employees by sending inspirational Thank You• Cover client facilities during LOA and absences • Track and monitor productivity and revenue for district• Continually maintain knowledge of state laws and fee structure related to Release of Information and Government guidelines

• Assisted patients and customers in retrieving medical records• Answered hospital medical records department multi phone line• Determined and validated authorization form was HIPAA compliant• Captured correct state billing guidelines• Ensured client relationship was in good standing• Pulled charts• Scanned records with 100% accuracy • QA work• Provided reports to Area Manager and client• Exceeded productivity standards • Data Entry

Member on Six Sigma Black Belt Project to reduce the company’s 3rd Party Insurance bad debt •Supervised 14 team members •Team Production exceeded 155% •Submit Quarterly Team Effectiveness Reports for potential bonuses •Oversaw a process to reduce the amount of improperly billed commercial insurance claims * Cr tracking system for commercial insurance claims billed improperly •Tracked King of Prussia, Dallas, and St. Louis commercial insurance claims billed improperly •Maintained and organized tracking system for over $3 million monthly bad debt claims •Rectified 1.5 million dollar monthly potential bad debt •Ran Microsoft Access reports inputting financial metrics •Delegated and distribute work to project team members •Trend high offending clients who consistently contributed to bad debt •Create solution packets and helpful guides for high offenders

Six Sigma Certification

Credits Toward Associates Degetree, Nursing