Tara Eckert Email & Phone Number

Bally, PA, US

Coastal Region

Operation leader focused on employee development, client relations, strategic business models, tech solutions while driving key performance metrics.

United States

Applied Lean Methodology within ROI space.

• Establish and maintain excellent client relationships
• Oversee Western PA consisting of 6 Regional Managers, 1500 hospital clients and 220 employees
• Manage 12 million dollars of annual revenue, budgets and cost savings for region
• Increase revenue, gross profit and gross margin while decreasing labor %
• Exceeded yearly budgets and gross profits by 10%
• Implemented remote processing workflows to streamline processes and decrease labor

• Oversee PA, NJ and NY district consisting of 500 physician practice clients, 3 Area Managers and 60 employees
• Presidents Club Award
• Created and piloted audit relief process
• Implemented over 200 new clients from multiple health systems
• Decreased labor and increased productivity by developing streamlined processes for remote workflow procedures for 6 large health systems
• Created Standard Operating Procedures for ROI clients in 6 major health systems

• Assisted District Manager in overseeing PA District consisted of 30 employees and 200 clients
• Trained employees on government HIPAA guidelines, company systems, hospital systems and EMR systems
• Ordered all new equipment for employees and new clients
• Trouble equipment and systems
• Managed employee schedules
• Run reports for District Manager and client

• Assisted patients and customers in retrieving medical records
• Answered hospital medical records department multi phone line
• Determined and validated authorization form was HIPAA compliant
• Captured correct state billing guidelines
• Ensured client relationship was in good standing
• Pulled charts

• Member on Six Sigma Black Belt Project to reduce the company’s 3rd Party Insurance bad debt
• Supervised 14 team members
• Team Production exceeded 155%
• Submit Quarterly Team Effectiveness Reports for potential bonuses
• Oversaw a process to reduce the amount of improperly billed commercial insurance claims * Cr tracking system for commercial insurance claims billed improperly
• Tracked King of Prussia, Dallas, and St. Louis commercial insurance claims billed improperly

Six Sigma Certification

Credits Toward Associates Degetree, Nursing