Tara Fee Email & Phone Number

Minnesota, United States

Fargo, North Dakota, United States

Operations Analyst, Claims Division May 2015 to June 2017• Review claims system and decipher the issue when claims have processed wrong. • Support other departments with reviews of the claims system• Update documentation for step by step processing of claims

Fargo, North Dakota, United States

• Assist current members and new applicants with ACA metallic plan options and applications both through the federal marketplace (on-exchange) and directly (off-exchange)• Contacting new and existing members to assist with benefit plan options and applications. • Explaining the individual plan options available (including individual plans and Medicare Supplement plans) and explaining Medicare Part D prescription plan options• Write health insurance applications (for individual health insurance policies, Medicare Supplements, and Medicare Part D prescription plans)• Assist walk-ins with their claims, benefits, and applications• For the May 1, 2013, premium rate increase and May 1, 2014 (grandfathered) premium rate increase on individual plans, made proactive calls to existing members who received the age bump rate increase as well as the standard rate increase and assisted them with their questions and gave plan options.

Fargo, North Dakota, United States

• Moved to office in front lobby to assist walk-ins with their claims, benefits, and applications.• Explaining the individual plan options available (including individual plans and Medicare Supplement plans) and explaining Medicare Part D prescription plan options• Write health insurance applications (for health insurance policies and Medicare Part D prescription plans)• For the coordination of benefits and claims areas, contacting members to obtain information to update our records, process claims, etc. • Responded to housing letters and National Medical Support Notices by composed letters

Fargo, North Dakota, United States

• Respond to customer inquiries by telephone, written correspondence, and electronic inquiry (E-Rep, email)• Advising members about their benefits and explaining the processing of their claims. • Explaining the individual plan options available (including individual plans and Medicare Supplement plans) and explaining Medicare Part D prescription plan options• Write health insurance applications (for health insurance policies and Medicare Part D prescription plans)• Assist in claims reviews per our members requests by corresponding with and ordering medical records for the medical director and Medical Management department• Review legal documents (POA, Last Will) to determine if authorizations can be added to a members plan for release of information• Assist walk-ins• Compose letters for the Medical Management department (Benefit Inquires)• Contact individuals and employer groups with questions on their own or their employees insurance applications for the Underwriting department• Follow HIPPA guidelines

Fargo, North Dakota, United States

• Assist members with their benefit questions and claim questions by telephone• Advise about our individual benefit plans they could apply for (including Medicare Supplements)

Fargo, North Dakota, United States

• Assist store manager with operating the store• Schedule associates• Sales• Inventory

Fargo, North Dakota, United States

• Sales• Customer Service• Became GIA Diamond certified• Inventory