• Hire, train, supervise and mentor 5 full-time staff members and 1 student staff member• Create and implement event planning training tailored to students and staff• Develop learning outcomes for all student employees• Institute standard event venue sets to address campus event and meeting space shortage• Collaborate with various departments to develop more community-focused policies and processes (including student involvement, student housing, facilities and public safety)• Act as a member of the Homecoming 2018 planning committee

***Was promoted to this position from my role as Event Scheduling Assistant, but retained all duties of that role• Oversaw conference housing in 4 residence halls during the summer months• Responsible for hiring, training, supervising and mentoring a team of 10-12 Conference Assistants• Developed and led a week-long training program for hired Conference Assistants• Built relationships with campus partners to create streamlined work processes and a collaborative environment• Implemented weekly individual meetings and quarterly team meetings with Client Services Assistants to provide more mentoring for them and discuss ideas for operational improvements• Restructured the Conference Assistant hiring process to include group interviews, allowing us to better assess group dynamics and build a more cohesive team• Cut Conference Assistant overtime hours from 194 hours in 2015 to 31 hours in 2016 by increasing staffing and restructuring the daily schedule, leading to departmental cost savings• Moved all surveys and forms to a different system, allowing us to capture better data and use it for future assessments

• Oversaw the scheduling of all event spaces and most meeting spaces on campus• Advised clients on potential event locations to help them find a space that best fits their needs and budget• Enforced SU and CES event policies and procedures, as well as government regulations for bond facilities on campus• Hired, trained, supervised and mentored 4-5 student Client Services Assistants• Created and consistently update a comprehensive Scheduling Manual to be used as a daily resource for the Client Services Assistants and training tool for new student staff• Resolved event space conflicts by using sound judgement to provide effective solutions• Delegated progressively higher-level projects to Client Services Assistants in an effort to help them develop new skills that will be integral in their future careers• Spearheaded the creation of a new call center system to streamline client access to CES team members and allow us to collect data on call volumes and work patterns

• Created and implemented two online pre-departure orientation modules for short and long-term programs• Used student development theories such as Schlossberg's Transition Theory (1989a), Astin's (1999) theory of involvement (1999), Yosso's (2005) theory of cultural wealth, and Sanford's (1969) theory of challenge and support to inform practice• Developed a pre-departure orientation module focused on diversity and identity abroad• Assisted with the facilitation of in-person pre-departure and reentry programming• Collaborated with the Center for Digital Learning and Innovation to learn best practices in online teaching• Shadowed education abroad advisers as they met with students at many stages of the study abroad process• Delivered excellent customer service while staffing the front desk of the office

• Provided exceptional customer service while helping clients book events, hotel rooms, and restaurant reservations• Met with clients to detail events such as weddings, corporate events and fundraisers• Supervised and led restaurant and banquet staff during events and regular restaurant hours• Prepared daily sales and revenue reports for the restaurant and hotel• Resolved guest issues quickly and effectively while remaining composed• Collaborated with the local CVB of Stillwater to increase interest in the city as a whole

• Sold event space and catering to clients looking to plan corporate and social events• Gave tours of event spaces and answered any questions clients had about setup capabilities• Negotiated contracts and pricing to secure business partnerships• Maintained extreme attention to detail while helping clients plan their events• Collaborated with catering and setup teams to ensure events are carried out flawlessly• Worked with vendors to make sure setups were done correctly and within time constraints• Assisted in developing strategies for marketing objectives• Managed online marketing such as social media pages, E-Marketing , and profiles on event planning websites• Participated in event-marketing efforts by attending trade shows

• Assisted Sales Managers with detailing events• Provided exceptional customer service while calling clients to procure event information• Managed public cruise reservations• Performed office duties such as answering phones, processing billings, filing, and organizing• Designed ads to be featured in publications such as Minnesota Meetings & Events to highlight promotions and events• Updated website content and social media pages• Coordinated all external e-communications• Analyzed effectiveness of marketing campaigns

• Managed a programming budget of $74,000 to plan late-night events for the campus• Led weekly committee meetings of 10-15 students• Planed, promoted, and implemented 23 highly successful events that had 100-1300 attendees• Presented spending proposals to peers and staff members• Worked with professional agents to contract activities and performers• Collaborated with other campus organizations and departments to build larger and more effective events• Trained successor in all aspects of the position• Recruited new committee members by promoting the organization through multiple mediums

• Provided excellent customer service to clients while helping coordinate their large gatherings and conferences • Managed registration component of RoughRider Roundup• Created room reservations, rooming lists and reservations for attractions• Acted as liaison for the Group Sales Office at weekly hotel staff meetings to update departments on any major events• Assisted banquet staff with large events