-Manage strategy, execution, and performance analysis across mass brand (Biore, Bio Oil, Curel and emerging brands)-Lead agency partners to deliver on key business objectives-Strategic management of $5MM+ in marketing, promotion, and point of purchase display spend

•Balances retention of existing business with account growth by strategically introducing new services or geographic coverage.•Personally responsible for all sales results within a dedicated customer account, as well as the service delivery provided by the support team. •Establishes annual plans and strategies to profitably grow customer accounts and internal support teams.•Builds customer relationships to deliver collaborative, appropriate service solutions. •Works collaboratively with the Divisions’ Field Team to execute the defined strategy.•Works collaboratively with the team’s Support Manager to communicate client requirements and provides feedback on performance/issues requiring resolution.•Reports to client decision makers during periodic account performance reviews.

• Responsible for understanding Divisions’ operational processes from the bottom, up • Schedules service providers for service cases, establishes and confirms ETAs, supports resolution of any issues, and verifies service case completion per client specific requirements • Supports development and management of local provider networks• Resolves escalated issues with cases, and approves cases to be invoiced to the client and for providers to be paid • Defines the set of providers that can accept a service case• Addresses unresolved or escalated cases• Provides input to the Support Manager on process improvement opportunities

As the Marketing Coordinator, successful marketing campaigns required meeting certain goals and client interactions. Accomplishments include:• Coordinate promotional campaigns via direct mail, web and social media; includes writing and developing informational promotional tactics; i.e., innovative product samples.• Developed new order tracking system using Google Docs which improved efficiency, turn-around and overall internal communications. Documents also include Excel spreadsheet inventory lists as well as data and client information for successful sales pipeline.• Initiated system involving more personal interaction with established vendors regarding new products; result – streamlined mechanisms to meet specifications and improve order filling. Also improved communications, order entry, proof approval, product delivery; result – while meeting strict deadline requirements.• Manage online marketing campaigns and client web sites, in addition to company social networking websites.

Professional and efficient managing of visitors, consumers, telephone calls and messages, as well as a variety of clerical duties that support consumer services, information and referral and the operation and presentation of a professional office.Promptly, accurately, professionally and courteously assesses received calls/inquiries and directs or records all messages.Maintains a thorough working knowledge of and adheres to organization/project policies, regulations and procedures.

Recruited respondents for research studies.Conducted a variety of consumer and business opinion surveys in phone and person.Performed qualitative and quantitative data to be presented to companies requesting specific consumer information.