Successfully managed daily operations of the worldwide sales operations team including; forecasting planning, contracts administration and deal desk, Salesforce.com implementation and enhancements. Developed and managed sales and support training as well as ensuring the appropriate up-to-date sales tools are available to help close deals faster. Successfully developed performance based sales compensation plans to drive revenue as well as maintain sales team motivation. Results:• Develop and manage the sales operations team to support the Americas, Canadian and EMEA customers and provide support to the sales and field service teams with deal structure and contract administration. • Cross-functional collaboration with the customer success team, supply chain, product marketing, finance and legal departments to ensure a smooth sales cycle end to end.• Collaborated with sales leadership and human resources in order to develop a sales compensation plan with booking and shipment quotas, Managed by Objectives (MBO’s) to drive sales behavior on discount thresholds and product upsell, as well as commission premiums to entice sales to overachieve quotas.• Salesforce.com administrator, 200+ users, 75 service cloud users, managing multiple projects across the organization to include: o Implemented a new CPQ (quoting and contract administration) tool; Salesforce CPQ, to streamline the quote and contracting process. o Implementation of Lightning (Salesforce UI) to align with sales methodology with use of the sales path automation serving up tasks, activities and content relevant to each stage in the sales cycle. o Negotiated an upgrade of Salesforce.com from Professional Edition to Unlimited with an overall cost savings of $80k+ in the first year. o Developed KPI’s, dashboards for pipeline, forecasting, shipment and installation backlog and various other reports and analytics used to drive business and departmental decisions.

• Managed sales order processing and contract administration with a team of five, strategically positioned worldwide to optimize support of sales and customers 24/7. Customer support teams’ responsibility includes but not limited to quotations, order administration, planning confirmation, coordination with logistics on import/export with shipping terms of ExWorks, DAP, DDU, etc., invoicing and account receivable collections.• Rolled out and administered a comprehensive CRM tool, Salesforce.com; to implement RMA Cases for Quality, Silverpop integration for Marketing, and lead to opportunity management for Sales. Developed valuable reporting metrics and dashboards for each department.o Gathered business requirement and managed the implementation project for a new contract management systemo User setup and maintained security requirements through use of profiles and permission sets; o Analyzed and implemented best practices for improving and enriching data quality. Data management with use of Apsona;o Automated processes by use of declarative tools like workflows, process builder, flows and approval processes which resulted in reduced manual effort across many internal departments. o Customized build out of Cases to align with Quality Assurance team with email to case and automated email notifications to customers with company specific• Cross-functional collaboration with the quality, supply chain, product marketing, engineering, finance and legal departments to ensure a smooth sales cycle end to end.• Developed, rolled out and administered the sales compensation plan for the worldwide sales team; that analyzes sales attainment and highlights areas of opportunity for improvement, thus driving forecast accuracy to +/- 10%. From 2012 to 2013, bookings increased by 76%.• Maintain efficiency-enhancing workflow/process narratives for SOX compliance, ensuring proper controls in place within the ERP system.

Performed as the administrative heart of the worldwide sales organization with functional management of a 20+ sales team.. Tracked CRM and other results, analyzed performance, managed sales compensation, developed reports & measures, coached Sales Managers and inside sales team to improved success. In addition, participated in hiring & firing decisions, made presentations of worldwide results and accomplishments to upper management, and sat in for the Sales V.P. in his absence. Results:Developed, rolled out and administered the sales compensation and incentive programs for the WW Sales team to drive revenue bookings to +/- 10%. In 2010 Inside Sales exceeded quota by 26%. Developed efficiency-enhancing workflow/process improvements with measured results and raised productivity so that the SVP of Sales, as well as the sales team is out closing business and increasing revenue.Developed rolled out and administered comprehensive reporting program that analyzed sales attainment and highlighted areas of improvement and opportunity. Developed and automated the sales cycle approval and contract process within SFDC.Developed forecasting models, analytical reports and dashboards for timely . This included administering the CRM program and instructing sales and management personnel on its use. Decreased sales department expenditures 15% by implementing needed controls on communications and unnecessary travel expenditures.Cross-functional collaboration with the product marketing, program management, engineering, finance and legal departments to ensure a smooth sales cycle end to end.

Served as executive assistant to the ITPM and was quickly promoted to operations manager and San Diego area lead responsible for managing special projects for IT operations. In 2006, was recognized by the sector VP for outstanding performance and was selected as the Mission Systems IT Employee of the year. Results:Helped drive a 18% increase in customer satisfaction (as measured by a customer survey in 2006).Managed the building up-fit project for Advance Communication Test Center, insuring all tasks were completed in order to meet customer requirements. Developed and regularly published reports on various performance metrics for Call Centers and Closed Area Teams throughout the sector, analyzing results and recommending strategies for improvement. Supervised teams of customer service representatives to answer customer inquiries quickly & efficiently. Effectively coached the team on techniques to maintain high standards of customer satisfaction and tracked results.Led special projects in the manufacturing and restricted program areas to increase productivity and reduce cost at the direction of the sector VP.Managed site related tasks in the sector to sector infrastructure conversion to minimize risk and resolve any customer concernsWorked with business management team during conversion to identify and resolve any process gaps.