Ranked 90-100% in quality Key Performance Indicators (KPIs) for 5 consecutive months, providing remote IT support for 100 clients per dayAchieved an 80% responsibility rate for network-related tickets within the ticket queue by effectively troubleshooting issues such as network printing, shared drives, drive mapping, and file security/access. Demonstrated exceptional quality, resulting in recognition for consistently handling the highest volume of tickets per monthProduced weekly… Show more Ranked 90-100% in quality Key Performance Indicators (KPIs) for 5 consecutive months, providing remote IT support for 100 clients per dayAchieved an 80% responsibility rate for network-related tickets within the ticket queue by effectively troubleshooting issues such as network printing, shared drives, drive mapping, and file security/access. Demonstrated exceptional quality, resulting in recognition for consistently handling the highest volume of tickets per monthProduced weekly ticket reports for stakeholders, ensuring comprehensive insights into customer-related issues, software concerns, and daily resolutions. This proactive reporting approach facilitated robust data analysis operations, enhancing decision-making processes and improving overall service delivery. Show less

Demonstrated proficiency in resolving priority business critical tickets for email apps & desktop software such as Client Central, Service Desktop, ForceFone, Softphone, Polycom, & Cisco systems to maintain uninterrupted company operationsSupported colleagues by assuming responsibility for their tickets, effectively meeting deadlines and contributing to achieving First Time Resolution (FTR) goal metrics, showcasing a commitment to collaborative problem-solvingProvided chat, email… Show more Demonstrated proficiency in resolving priority business critical tickets for email apps & desktop software such as Client Central, Service Desktop, ForceFone, Softphone, Polycom, & Cisco systems to maintain uninterrupted company operationsSupported colleagues by assuming responsibility for their tickets, effectively meeting deadlines and contributing to achieving First Time Resolution (FTR) goal metrics, showcasing a commitment to collaborative problem-solvingProvided chat, email and phone call support for IT support issues for troubleshooting (outlook, one note,) Network hardware, company devices such as cell phones, and pc configuration, hardware deployment for workstations and administrative management for ADUC, Azure AD, Okta & O365 for user access. Show less

Recognized as "Employee of the Week" within the first month of employment, demonstrating exceptional dedication and initiative, highlighting consistent contributions to the team's success and fostering a culture of excellence in data driven goals.Selected to join Arrive's Executive Board’s Customer Obsession Committee, dedicated to fostering a customer-centric business culture. Actively engaged in various company culture groups, advocating for employee well-being and community involvement… Show more Recognized as "Employee of the Week" within the first month of employment, demonstrating exceptional dedication and initiative, highlighting consistent contributions to the team's success and fostering a culture of excellence in data driven goals.Selected to join Arrive's Executive Board’s Customer Obsession Committee, dedicated to fostering a customer-centric business culture. Actively engaged in various company culture groups, advocating for employee well-being and community involvement, thereby demonstrating a commitment to enhancing workplace dynamics and promoting a supportive spaceConducted in-depth research on software data and contributed to processing data for proprietary company software, showcasing a meticulous approach to data analysis. Employed analytical techniques to troubleshoot hardware, software, and network issues, effectively optimizing system performance and enhancing overall operational efficiency.Effectively identified and managed user data, ensuring accurate cleaning or adjustment of user profiles, demonstrating meticulous attention to detail. This extensive system administration highlighted proficiency in data analysis and operational effectiveness. Show less

Rendered remote support utilizing software platforms such as LogMeIn/RescueAssist and TeamViewer to efficiently access necessary servers, enabling prompt resolution of end user issues and ensuring uninterrupted workflow.Fulfilled duties as a junior admin by supporting senior engineers by effectively resolving delegated tickets related to colocation services, showcasing strong problem-solving skills and contributing to the team's success for resolutionEffectively monitored dynamic graphs… Show more Rendered remote support utilizing software platforms such as LogMeIn/RescueAssist and TeamViewer to efficiently access necessary servers, enabling prompt resolution of end user issues and ensuring uninterrupted workflow.Fulfilled duties as a junior admin by supporting senior engineers by effectively resolving delegated tickets related to colocation services, showcasing strong problem-solving skills and contributing to the team's success for resolutionEffectively monitored dynamic graphs and visuals to assess network data proficiency, ensuring the stability of quality service for client servers. This proactive approach demonstrated keen attention to detail and contributed to maintaining optimal performance in network dataSuccessfully managed administrative IT projects encompassing hardware and infrastructure tasks, ensuring timely completion and adherence to project specifications. Show less

Streamlined inventory management processes by updating advanced tracking systems, resulting in a 20% reduction in stock discrepancies and a 15% increase in overall efficiencyConducted regular audits of storage conditions and implemented temperature monitoring systems for perishable goods.Assisted the Account Manager to conduct a thorough analysis of sales data to anticipate demand spikes and adjust inventory levels accordingly.Developed and implemented a rotation system to ensure… Show more Streamlined inventory management processes by updating advanced tracking systems, resulting in a 20% reduction in stock discrepancies and a 15% increase in overall efficiencyConducted regular audits of storage conditions and implemented temperature monitoring systems for perishable goods.Assisted the Account Manager to conduct a thorough analysis of sales data to anticipate demand spikes and adjust inventory levels accordingly.Developed and implemented a rotation system to ensure FIFO (first in, first out) inventory management.Reduced waste by 20% and improved product freshness, resulting in increased sales and reduced losses. Show less

Monitored over 100 clients per day to update the progress of service, responsible for cleaning and adding data for customer products to track via spreadsheet for adequate customer serviceGenerated weekly reports to present to CEO for customer satisfaction and project completionLiaison between contractors and clients for communication and streamlining service of product purchase, installation and quality of service for an adequate customer experience

Worked with investors and brokers involving units of ownership to provide tax information regarding tax packages and investments20% of customer assistance provided via email, mail or chat. Troubleshoot customer related issues and reported outcomesMaintained Viacom telecommunications for department by troubleshooting issuesBuilt rapport with clients and team members to ensure timely payments

Assisted College Instructor with monitoring students, managing paperwork, organizing files and grading assignmentsAnswered incoming phone calls and assisted callers with inquiries/questions updated email replies.Lead classes for instructor when not available.Liaison between teachers and students. assisted students with assignments

Cleared 70+ triage tickets daily including basic troubleshooting and remediationComputer provisioning, installation and maintenance of systems hardware and softwareTroubleshooting & supporting POS , LAN, WLAN, Active Directory utilization for restaurant systems remotely Submitted accurate, detailed timesheet on a daily basis to document all work performed

Universal Transportation LLC/ Universal Travel Link – Dispatcher/ Admin, Dallas Texas, February 2015 - present Dispatch Duties: Dispatches 18 wheeler vans and flatbeds. Is flexible with working close to driver necessity and demands to come to an agreement to carry a load. Searches on internet truck sites that brokers post to requesting a load from one destination to another for each driver in advance for each day, with the least dead head available. Calculates the loads' miles, weight… Show more Universal Transportation LLC/ Universal Travel Link – Dispatcher/ Admin, Dallas Texas, February 2015 - present Dispatch Duties: Dispatches 18 wheeler vans and flatbeds. Is flexible with working close to driver necessity and demands to come to an agreement to carry a load. Searches on internet truck sites that brokers post to requesting a load from one destination to another for each driver in advance for each day, with the least dead head available. Calculates the loads' miles, weight, requirements and destinations. Contacts broker to negotiate a reasonable rate to carry the load. Uses phone etiquette with brokers and shows excellent customer service skills. When the rate confirmation is secured, I request the rate via fax or email to review the confirmation then sign the rate and fax it back to the broker. Experienced with over viewing, filling out and faxing back agreements for carrier packages to set up with the brokerage company. Contacts the assigned driver for the load to dispatch where their next pickup and drop will be. Checks up on driver to see if they have unloaded and loaded for the trips for punctuality, To avoid a low credit score..Admin Duties: Driver sends in The Bill of Lading for their trip they have completed by fax or email. I attach the BOL with the rate confirmation and fill out a advance form to scan then send via email to our companies’ factoring company for a invoice. Used everyday office responsibilities such as: storing files, organizing paper work, preparing forms, handling arrangements for the CEO, answers incoming calls, provides client and customer assistance, assisting the CEO with tasks she entrusted me to handle. Deposits company checks, purchase company necessities, types up expense reports in Excel, and calculates the net pay for a driver’s Load Settlement to prepare in Microsoft word. Prepares letters professionally with a proper letter head. Attends company events to market and promote our company services. Show less

Managed 70-80+ calls daily to troubleshoot varying products/services Utilized proprietary technical procedures for mobile and PC device troubleshooting Mobile device configuration