Have worked various projects handling tickets, chats, and inbound and outbound calls. Provide customer service in the form of handling customers questions regarding products and accounts, handle refunds/returns, basic troubleshooting, etc. using workflows, macros, and own responses. Moderated Chat in Twitch, Forums, Social Media, and YouTube for gaming company. Registered Bug Reports, checked credentials for potential content creators, monitored compliance of content creators, and handled gamers’ questions, technical issues, and account issues through email. Expert use of Zendesk, Shopify, Bold, and others

Opened client files and composed letters of representation to insurance companies and medical providers. Obtained and updated client information. Sorted and organized all paperwork and documents relevant to cases. Verified bills and prepped cases for demand. Entered client data into the E-Law database system. Set up spreadsheets to keep track of clients’ information such as dates files were opened, statute of limitations, and tracked where in the process the clients’ cases were. Also set up spreadsheets to keep track of information regarding medical providers, insurance companies, and collection agencies. Provided excellent customer service to clients over the phone and in person, provided information to clients with regards to keeping them updated on their case. Performed various office duties such as data entry, typing, copying, and faxing. Also drafted Healthcare and General Power of Attorney, drafted wills, and worked on estates.