Managed the practice support team. Updated and created training/policy and procedure material for the team. Managed multiple projects involving various practice areas. Also responsible for coordinating (including logistics) for conferences provided by the firm. Performed daily/weekly/monthly reporting and analysis of firm's initiatives.

Provided administrative leadership for the non-attorney staff, eviction processes, and accounting processes for five of the firm’s departments (Eviction Intake, Eviction Accounting, FL Eviction, GA/AL Eviction, and National Eviction Management). Participated as a member of the executive team in the development and implementation of the firm’s strategic goals and objectives. Provided leadership in the integration and assimilation of Prommis Solutions Corporation acquired by the firm. Coordinated client and vendor management and training including regular onsite visits with the clients. Served as key executive in coordinating conferences provided by the firm. Responsible for 30 FTEs; including 4 Team leaders, 12 Paralegals, 3 accounting clerks, and 2 IT specialists. (Also responsible for coordination of over 125 contracted Law Firms in all 50 states)

Provided general oversight of computer systems software, accounting and Paralegal staff. Developed Client relations including marketing, sales, and training of new and existing Clients. Assisted in development, refinement, and implementation of our outsourcing application software. Acted as the liaison between the business units, technology teams, support teams, and paralegal staff

Provided direction for staff that managed evictions nationwide for several large Mortgage Servicers. This included managing timelines, reporting, Litigation and Bankruptcy, Attorney Network management, Client relations, accounting and website maintenance, and development in order to provide continuous quality of service. Managed a staff of 11 employees to include: 2 Team leads, 8 Paralegals and 2 accounting specialist

Assisted the manager of the department with training new employees, handling general employee questions, creating and maintaining client reports, reviewing and managing contested and aged files and communicating any issues with the clients or department as a whole.

Managed a portfolio of up to 600 files on a weekly basis to ensure that all processes during the eviction were being completed in a timely manner by monitoring the national attorney network performance. This included management of Litigated and Bankruptcy files, document execution, set up of conference calls and working as a liaison between local attorneys, Real Estate Brokers, Moving and Storage Companies and our Clients