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Undeniably shows care for clients by delivering intuitive hospitality to their homes each week. Both a problem solver and a caretaker, I am capable of becoming a trusted member of your household.Helps her clients to reclaim the time and energy they need to become the greatest possible versions of themselves, empowering everyday people to perform as everyday superheroes. High integrity in order to have access to the keys to a client's home.An ongoing apprentice in the art of anticipation.Never-ending quest to surprise and delight.

Initially hired in a dual role of Executive Assistant to the CEO & COO and Concierge and Reservations Associate. Manage all calendar events, expense reports, meetings and travel for the CEO & COO.Project manage short and long team tasks.Received the "Helping Hand Award" in November 2018, by a vote from the entire company for embodying the Collective Beliefs of Empathy, Humility, and Life in Service to Others.Remotely coordinated custom itineraries for guests across six locations. With under a year of employment, promoted to "Culture Captain" by the executive team. The role was made specifically for me to utilize my strengths of creating strong relationships.Go-to person for all room scheduling, presentations and inventory.Worked closely with multiple departments to ensure high team satisfaction.Organized Bi-annual Team Retreats for 30+ team members within a $50,000 budget.Project managed "Collective Beliefs Scout Book" that encompassed the company's mission, vision, beliefs, qualities, and formula's for success in one pocket book that could be carried by each person on staff.Initiated and implemented the wellness program for all employees.Responsible for implementation, organization, and analysis of data for bi-annual Team Engagement Surveys across five states.Purchased all inventory for office including beverages, decor, food, and supplies as needed.

Denver's only Upscale, European-style hostel which provides shared accommodation to travelers from all over the world.Implemented, organized and quality assured hospitality standards.Project managed all group booking from lead creation through post stay.Initiated and reviewed CRM and other IT systems for front office.Analyzed demographics in order to focus on key target markets of travelers.Proven track record of exceeding sales goals through group bookings and events.Responsible for all activities and event coordination including weekly Pub Crawl, Brewery Walk, and scavenger hunt.Worked front desk as needed to help guests with check-in, check-out and additional questions. Implemented standards for The Exchange Rate, Hostel Fish's in-house bar.Directed guests to and from the Denver International Airport.Train and assist with paperwork for all newly hired employees. Communicated with guests to understand and coordinate day trip plans during their stay.Cold call sales leads for group bookings. Managed projects independently from home.Entrusted to manage the cash drawers and provide accurate accounting daily.Created the "SEAM team" which focused the sales, events, activities, and marketing associates into one department working toward the same goals.Created KPI's for the SEAM team to measure success.

Required complete knowledge of our wine portfolio and dinning menu.All menu items were made from scratch, in-house.Educate guests to enhance each experience.Perform above monthly sales goals for wine club memberships.Communicate with guests to discover preferences and understand the deductive tasting method.Work with multiple departments to ensure a completely satisfied guest experience.Our restaurant was within the largest mall in the area, so we were required to be ready for "full capacity" at all times of operation.

Initially hired during high school as a part-time hostess.Greeted and entertained customers while they waited for the reservation.Required to meet all standards set by a corporate company.Trained as a Server and Coach after one year of employment. Worked throughout college to have hands on hospitality experience while achieving my degree.Helped the Lafayette, IN location receive "Store of the Quarter" award three out of four quarters in 2011 out of 120 restaurants within the area.Created high-quality relationships with co-workers and customers.Promoted to Bartender after college. Required to train 7-10 days for each promotion and pass exams with a 90% or higher after each training shift.Responsible to make all specialty drinks and alcoholic beverages from memory to order.Balanced bar guests and service bar.Required to pass a "pour test" with a 85% or higher by a manager before clocking-in.

Rotated through Accounting, Airport Management, and Sales departmentsWork closely with employees from different cultures while ensuring all guests were extremely satisfied during the 2012 Olympics.Complete the rental process from start to finish.Successfully execute up-sell opportunities to increase revenue and the guest experience.Problem solved on the daily when communication, operation, and technical issues arose.Worked within each terminal to help customers with the rental process.Present during 2012's busiest day for the Heathrow Airport with approximately 116,000 passengers over 24 hours.