• Lead internal scoping calls to identify client nuances requirements and contractual commitments.• With a proactive and consultative approach, manage the implementation of new and existing enterprise client projects and work to ensure client satisfaction.• Cultivate the client relationship in the implementation phase by setting and managing expectations in the implementation lifecycle.• Communicate throughly and effectively with the client, specifically focusing on client responsiveness.• Assess and evaluate client needs for initial scope of the project and develop project specifications and objectives based on the assessment. Review of the agreement records to ensure contractual commitments are met during the implementation lifecycle.• Prepare and maintain project plans and client facing communications including – but not limited to – project timeliness, schedules, agendas and training plans.• Monitor project deliverables and progress through the duration of the project plan and manage deviations as appropriate.• Consult with the client to develop communications strategy and coordinate the delivery of materials.• Confirm configuration of the system(s) as defined in the project scope and specifications to meet the clients needs. Oversee review of partner files, file layouts, and data setup. Coordinate and participate in the technical calls.• Lead internal team of project subject matter experts and assigned internal department contracts to ensure success in all areas of implementation. Work closely with internal partners to ensure client-specific requirements are executed.• Serve as central point of contact in the implementation phase and routinely relay project information to management and key stakeholder including, but not limited to, risk assessments and executive summaries. Proactively identify factors jeopardizing the project. • Manage multiple projects simultaneously.• Develop and maintain current knowledge of company products and services.

I managed all aspects of the business. Customer service and the guest experience was my priority. I worked hard to ensure the guests enjoyed their time at the B&B. I managed the check in and out processes, cooked and served breakfast, ensured the property was clean at all times, customer service, answered guest emails, texts and phone calls, helped with reservations, maintenence and helped coordinate events.

Innkeeper at a 5 star Bed and Breakfast on the island of Maui. My job was to manage every part of the guests experience while they were staying at the Bed and Breakfast. Checked the guests in and out, made and served breakfast, ensured the property was clean at all times, handled all aspects of the reservations, customer service, assisted with the financials, activities booking agent, events coordinator and assisted the guests with all of their questions..

Managed multiple ongoing cross-functional projects for the Marketing Department and company wide. Conducted daily project management tasks, tracked and monitored deliverables and budgets, held regular meetings, followed up as appropriate, suggested areas of improvement, planned and executed launch events, and mitigated risks within the project. Gathered feedback and requirements for potential projects. Coordinated and prioritized resources across projects and departments. Ensured project documentation was complete, applicable, current and stored appropriately. Created and maintained project scorecards to track the success of the project.Helped the marketing department with Quality Reports.

As an Account Services Manager I was responsible along with the Business Manager for the product management as well as the project management for specific customers (Compaq, HP, Sun Microsystems, etc...). I was also responsible for leading cross-functional teams in meeting customers’ requirements and expectations surrounding their product families and individual products. This required helping manage every aspect of the supply chain and product life cycle; from overall business strategies, procuring of materials, manufacturing of finished product through end-user distribution and logistics, while keeping open communication with the customer. This also involved focusing strategically on the customers’ processes; financial needs, and strategies to best manage and grow their business, while achieving specific financial growth targets and financial goals for the company. I also applied Lean Sigma methodologies through the processes to reduce cost while increasing efficiencies. I managed a team of six people. We worked together to create an excellent customer experience for our clients.

As an Account Representative I was in charge a specific client or clients (Compaq, HP, Sun Micro systems, etc...) relationships with Moduslink. I was responsible for the following areas: attended quarterly business reviews, processed billing, financial statements, P&L's, helped create statements of work, RFPs, RFQs, ensured fulfillment of orders were done accurately and timely, ensured the call center was meeting the clients metrics,and helped implement new projects and processes. My main priority was to ensure the customer relationship was strong, the customer was happy, and we were meeting or exceeding customer expectations working closely with the Account Service Manager and Business Manager.

As a Call Center Team Lead I was responsible to help the call center Manager ensure the customers (Microsoft) needs were being met and exceeded. I monitored phone calls, ran phone reports, trained the representatives, took escalated phone calls, attended weekly meetings and assisted the manager with other activities.

I was responsible to take escalated phone calls from customers who needed help with their products or services. It was my job to help the customer and ensure he/she felt they were getting quality service.