Full charge office management including duties as CFO and COO. Responsible for all accounting duties, bookkeeping, reconciliation, budgeting, forecasting and generating reports as requested, commission and bonus disbursment, tracking all transactions, contracts, documents and closings in Keller Williams Realty Proprietary software in a branch of 70+ agents. Supervision and leadership of office staff, employment interviews and hiring, orientation and training of staff members as well as ongoing training and development as needed, delegation and coordination of office projects and establishing project priorities and deadlines, making sure phones were answered properly, oversee office inventory and supply ordering within budget guidelines. Responsible for orientation for new agents, training on office equipment and software as well as ongoing training as new systems became available, provided assistance in resolving office issues as needed. Adhere to company policies and procedures while balancing a good relationship with agents, create and implement new policies and procedures as needed, assist company attorney with creation of office policy manual and updating as necessary. Systems development and implementation such as transitioning office of 70+ agents to two separate paperless contract systems in less that 24 months as well as learning the systems and providing training and support to existing agents and new agents, as well as refining the agent intake and exit procedures. Involvement in negotiating service contracts with vendors, being the point of contact for coordinating installment and removal of equipment, making sure office equipment functioned properly, making service calls, coordinating support for in house IT issues. Planning and coordinating company functions and events, including necessary travels and facility arrangements, preparing newsletters, Power Point presentations, reports and handouts, meeting agendas and recording minutes.

Co-wrote a systems manual for new Office Administrators and provided training and support for new Office Administrators, create an New Agent Orientation manual. Utilize Broker Unlimited software to process transaction file data and commission information, assisted with the closing of brokerage transactions and commission payments, daily bank deposits, assisted in making sure agents kept accounts up to date with company and paid on time, assisted with MLS data entry as necessary. Leadership and supervision of two to four staff members, training and development of staff members, making sure phones were answered properly and overseeing inventory and ordering. Able to balance a good relationship with agents without compromising company policies and procedures. Interact professionally with staff and agents, providing outstanding customer service to agents and clients.Provided brokerage and administrative support for the Branch Manager, review contract files to ensure required documentation is present and in compliance with the Colorado Real Estate Commission.Merged two offices including the complete set up of 50+ agents moving to the new office location for Colorado Real Estate Commission and MLS Systems and integrating the agents into the new office and entering in office systems.Participated in bi-monthly new agent company orientation, and processing new agents into the office in a timely manner ensuring all systems were set up properly. Entering and editing Denver Post and Homes and Land electronic ads.

Greet agents and clients, provide administrative support to Branch Manager, responsible for accounts payable, manage multiple incoming phone lines, schedule appointments for showings on property, handle MLS data input and data changes, troubleshoot office machinery issues, supply inventory and ordering, process incoming mail.