- Assisting the Executive Director in planning, developing, organizing, implementing and directing the day-to-day functions of the community- Assuming authority, responsibility and accountability for directing the management and control of the property in the absence of the Executive Director. - Assisting department leaders in the development and implementation of departmental policies and procedures and establish rapport in and among departments to demonstrate and encourage the importance of teamwork. - Promoting and marketing the property assisting with the implementation of referral and other programs to reach and exceed occupancy goals.- Prepare and submit monthly reports. - Assist in the physical property maintenance making modifications and/or recommendations to ensure a safe and secure environment for all associates, residents, guests and visitors. - Closely managing all workers’ compensation injuries, investigations, or safety complaints. - Represent the community positively and professionally.- Assisting with recruitment and hiring efforts of all community positions- Implementing and maintaining associate performance reviews, pay rates/increases, disciplinary actions, and terminations.- Collaborating with department directors to assist in the corrections of problem areas and improving service to residents.

Responsible for the day-to-day activities of the business office including maintaining an adequate accounting system that reflects the operating costs of the community and administering the Human Resources site duties including payroll, personnel files, employee orientations, benefit programs, and general employee issues.As well as assisting in the overall management and direction of the day-to-day operations of the Community in accordance with all Federal, State, local and Licensing Regulations, and all Company Policies and Procedures.

Account development and management. Customer serviceA/R, A/P

While employed with La Mesa I handled numerous responsibilities including communicating to customers technician notes and comments, invoicing, A/R, customer service, RV intake, and payroll for 50+ employees. I was also responsible for traveling to different locations to train newly hired service reception staff and to perform detailed service record audits.