Tara Pulchinski Email and Phone Number

- System administrator for RSSS, the system of record for easyhome- Schedule and Lead weekly meetings with the Vendor to stay aligned, and provide directives to ensure that the vendor delivers according to requirements- Follow change management guidelines for system upgrades and changes- Work with various teams including Infrastructure, Audit, Applications, Finance and Operations to deliver upgrades and new outputs from Salesforce, RSSS, Wealhview and other applications - Create business requirements working directly with different business stakeholders in order update systems changes and outputs- Complete quarterly and annual audits for user privileges, PCI data clean up and backup and restore processes

- Integral part of a core system conversion project.- Analyzed current business processes and revised them for the new converted system. - Created an online and paper-training manual for the field with 40 different processes - Completed User Acceptance Testing (UAT), submitted defects and change requests - Composed and distributed job aids outlining conversion plans to the field - Maintained the Training Folder on the company’s Intranet Site- Recorded each process being completed live through Screenr as visual field training too- Hosted daily Webex field cross Canada training calls- Trained a group of 40 Super Users from all over Canada in a in person and virtual classroom setting- Hosted a post-conversion 4 week branch phone-in Support Line

- Review and judge loan applications based on credit report and debt to income ratios.- Maximize revenues by administrating customer accounts and managing collection activities.- Educated customers on financial responsibility and coached them in personal financial management. - Communicate loan agreements and terms/conditions to customers.- Handle loan payments through cash payments, POS terminal, and setting customers up on pre-authorized debit.- Plan weekly marketing initiatives to grow business.