Tara Rahilly Email & Phone Number

Richmond Upon Thames, England, United Kingdom

o Head of customer service and client retention. o Responsible for all recruitment and HR. o Responsible for setting sales targets whilst training and assisting the sales team. o Implementation and training of new software to improve customer service and engagement.o Reviewing, training and developing fifty members of staff.o Responsible for staff retention and staff retention strategy.o Performance Management and Evaluation.o Working with the Marketing Management team to maximise sales and improve retention through various customer service strategies.

Richmond Upon Thames, England, United Kingdom

o Delivering tailored customer service and exceeding client expectations o Sales and meeting daily sales targetso Outbound calls and emails to engage with prospective clientso Organising outreach to increase prospective clientso Responsible for training administrative staff and coaches o Creating and organising the programme in all venueso Reviewing and improving the quality of the clients’ experience

Richmond Upon Thames, England, United Kingdom

o Responsible for the functioning of the ‘Richmond’ venue and programme, including sales, customer service and operationso Outbound and inbound enquires to upsell courses and additional ‘add ons’o Teaching in private pools whilst providing exceptional customer service to clients during their initial booking and experience at the venueo Responsible for the functioning of the ‘Richmond’ venue and programme

London, England, United Kingdom

o Teaching people between the ages of four months and fifty-five years of age to swim in a high-end London Health Club whilst studying at university

Stanmore, Greater London, United Kingdom