Tara R. Email & Phone Number

Greater Milwaukee Area

Milwaukee

Manage Accounts, Manage Service, Provides Excellent Customer Service, Fast Responses, Customer Retention, Manage Calls, Timely Responses, Customer Escalation, Multiple Cross Functional Teamwork, Coaching, Customer Feedback, Service Channel,Facility Service Desk, Dispatching, Interviewing. Virtual-Remote Working.

722 N Broadway Street

Corporate collections, data entry, collecting money from businesses, filing disputes, exporting spreadsheets,46 company databases, working in phone system VOIP, conference calls, negotiating, credit hold, training fellow co workers & presentation. I was also in Leadership Training program for Management.

Milwaukee, West Allis, Oshkosh, Wisconsin Area

Helped workers in resolving problems and completing work. Tests telephone sets and equipment to verify that service ordered by the customer was installed properly. Also verifies the proper working of buttons, lights, intercom lines, and other options and features. Demonstrates and sells equipment/service alternatives and additions to customers to include billing of those items. Repairs or replaces faulty equipment or wiring.Keeps a detailed record of all work activities, including names, dates and times of contacts. Installs and/or repairs teletype analog, Digital Data, Special Services and related line terminating equipment to locate the source of trouble. Works and utilizes equipment, measuring devices, meters and hand tools in installing, adjusting, wiring, repairing, maintaining and testing various communication circuits and systems. Analyzes the performance of computer and terminal equipment as well as network protocol by using network computer tools and other complex diagnostic equipment.Uses and/or wears appropriate safety equipment and follows established safety practices and procedures. Drive Company Vehicle.

Greater Milwaukee Area

Communicates with customers using in-depth interviews to verify service appointments and/or subscriber service problems. Performs tests using MLT and/or other testing mechanisms. Interprets test results to determine status and accuracy of service.Coordinates the installation and maintenance of SBC provided services in order to deliver accurate and on-time service to customers. Processes customer service order requests and/or trouble reports using a visual display terminal via a Service Management System (SMS) Database, Loop Maintenance Operations System (LMOS), Mechanized Loop Testing (MLT), Work Force Administration (WFA) or other mechanized system. Prioritizes troubles for proper routing and status which may involve dealing with external customers. Performs preventative maintenance testing and analysis (e.g. Predictor).Updates databases and corrects errors. Coordinates the clearance/correction of troubles. Assists technicians with troubleshooting as required. May be required to close out service orders and/or trouble reports upon notification of completion/correction; records information received. Maintains various logs and reviews reports to analyze the quality of customer service provided. Produces test results screens and/or dispatches customer services reports in connection with mechanized loop testing and other mechanized systems. Performs queries and service order commands in SPCS switches.Inputs customer trouble report closeout, cable location, and transfer data, into LMOS/WFA data bases using a computer terminal. Communicates with other departments and customers regarding the disposition and status of trouble reports. Follows established safety practices and procedures

Associate'S Degree, Administrative Business Management

Business Administration

High School Diploma, Business Administration And Management, General

Activities and Societies: Business Classes School of Business