As a lifelong problem solver with a passion for helping others, my professional journey is focused on operational efficiency, and developing confident teams & leaders through relationship building and open communication. Having joined Immense Networks during its early(ish) existence, I have extensive experience transitioning from the chaos of a Break/Fix IT Shop to running a full-fledged successful MSP. While leading the administrative side of Immense Networks, I sharpened my interpersonal skills and built my technical knowledge. I accepted the technical service management role in 2017 with hopes of improving employee experience, customer satisfaction, and cultivating a strong company culture. While I didn't know everything, I leaned into my experience with process improvement, managing client expectations, and the support of strong mentors. Through process implementation, process failures, accountability, accountability setbacks, staff recognition, “Don’t even mention Timenator” conversations, and a whole lot of apologizing when I messed up, our team (and subsequently Immense Networks/ImmyBot) has been able to thrive and focus on our passion for automation and helping other companies achieve their goals by utilizing technology.Coming from an internal need to expedite workstation deployments, we developed ImmyBot through many late nights for 3 years. Thanks to the efforts of my amazing coworkers, we officially launched ImmyBot to Automate Workstation Deployments in 2020 and have seen extensive internal efficiency improvements.Currently, I am focused on Immense Networks & ImmyBot strategic planning, encouraging leaders within varying industries to lead with passion and understanding, empowering staff to become technology experts, and being aggressively friendly at conventions or peer group meetings.If you ever see me at an event, let's talk! It can be about work strategy, problem solving, which 80s movie you'd like to live in, or what animal you think you could take in a fight, really anything (I have a wealth of useless knowledge). I'd love to know your story!