Nationally recognized expert on human behavior with track record of successful leadership in industry and academic settings. Endlessly curious, big picture thinker with a passion for designing and executing large-scale, strategic research programs to tackle tricky questions about human behavior and highlighting the voice of the customer in cross-functional collaborations.Humans are complicated. They rarely do what they say, and it can be hard to uncover their attitudes, needs, preferences, and motivations. With 25 years of qualitative research experience in industry and the academy, I channel my innate curiosity about humans to solve complex business problems, drive product innovation, and change the way organizations think about their customers. I love working with cross-functional teams to elevate insights that challenge assumptions and change minds. My superpowers are:• Seeing the bigger picture in a sea of quantitative and qualitative data• Crafting compelling narratives• Defining influential and cost-effective research strategies• Building a culture of customer-centric innovation• Transforming organizationsI also love to write, teach, and inspire. I lead workshops on empathy, leadership, and design thinking, and my speaking credits include TEDx. I have published widely in academic journals, and my writing has been featured in the Chicago Tribune, South Florida Sun-Sentinel, and Inside Higher Education. As a Senior Lecturer at the University of Texas at San Antonio, I teach courses on user-centered design, women's leadership, the future of work, and the anthropology of food. Areas of Expertise: Ethnography, Anthropology, Human-Centered Research & Design, Qualitative Research & Analysis (Interviews, Focus Groups, Contextual Inquiry, Prototype Testing, Usability Testing), Design Thinking, Workshop Facilitation, Thought Leadership, Ideation, User Co-Creation, Product Innovation, Leadership, Problem-Solving, Critical ThinkingExperience: Financial Services, Tech, Government, Non-Profits, ConsultingSpecial Interests: Future of work, organizational anthropology, gender leadership gap, graduate educationAs part of my mission to get more women, especially working moms, into senior leadership positions, I am a frequent keynote speaker on women's leadership and the future of work. My forthcoming book, Set Up: Why Women Lean Back and What We Can Do About It, shows how outdated assumptions about work fuel the gender leadership gap and provides a blueprint for developing a more humane, human, and productive vision of work.