Tara Torres Email & Phone Number

Redondo Beach, Ca, Us

Cincinnati, Ohio, Us

Offered exceptional leadership overseeing accounts on behalf of this highly regarded organization in the aerospace sector. Engaged with clients, determined needs, and generated detailed quotes for products. Trained and advised customer service teams how to deliver exceptional experiences with each client interaction.● Established uniform processes throughout CRM functions, quotation processes, and client service.● Defined customer metrics, collaborated with staff, and ensured achievement of predetermined goals.● Regarded as an instrumental contributor to fulfilling customer expectations.● Introduced strategic initiatives that resulted in expansive growth in the market.● Recognized as a key project team members for the implementation of the new ERP system and sales processes.● Contributed to cross-functional meetings and participated in Gemba walks to identify wasteful processes.● Dramatically increased sales by 30% in one year. Additionally, elevated sales metrics by 75%.● Augmented government sales and relationships by 10%.

Torrance, California, Us

Engaged with clients throughout North America and the Pacific Rim, generated detailed quotes, and offered exceptional customer service with every interaction. Trained, mentored, and coached customer service team members in best practices. Managed workflow and introduced efforts to improve relations for teams throughout the US and Canada.● Standardized processes through teams pertaining to CRM functions and quotation processes.● Monitored customer service metrics and motivated team members to surpass goals.● Fulfilled customer expectations and augmented growth throughout the customer base.● Increased sales by 21% over budget.● Collaborated with European partners to streamline various processes. This should be streamline various "processes or procedures"● Commended for propelling the North American sales team to achieve $255M in sales. Sorry I just rechecked the numbers and it was actually $255M in sales for North America.● Demonstrated the ability to lead teams throughout the US as well as Canada.

Tacoma, Wa, Us

Served as the SW Regional Customer Experience Manager overseeing operations for 4 different branches. Developed branch budgets, assessed inventory, and maintained accountability for quality metrics at each location. Directed 15 onsite and remote employees, assigned tasks, and ensured timely completion of all responsibilities.• Introduced the improved CRM platform Salesforce and trained team members accordingly. The improved CRM platform was Salesforce and I was involved in the implementation and training of employees.• Oversaw all SW customer experience projects.• Traveled to branches and offered assistance on how to streamline and elevate operations.• Attended branch meetings, facilitated conversations, and developed action plans.• Implemented 5 new vending solutions that garnered a 10% increase across new and existing customers.• Held accountable for branch budgets as well as P&L responsibility.

Delivered multifaceted support on behalf of this highly regarded organization. Directed sales staff, defined targets, and motivated employees to surpass goals. Engaged with customers, facilitated orders, and ensured an exceptional experience with each transaction.● Commended for driving organic sales growth internally.● Quoted service pricing, negotiated terms, and executed agreements.● Maintained and refined the ISO 9001 quality system● Facilitated cross-functional communication among departments to propel organizational initiatives.● Contributed to marketing and advertising efforts.● Guided procurement and vendor negotiations.● Assessed inventory and ensured adequate stocking levels for outstanding projects.● Managed hazardous waste programs and associated reporting.● Led safety committee programs and training.● Established new customer accounts and vetted presented information.● Secured two major aerospace contracts valued at $34M.● Regarded as a core member of the new ERP implementation.● Leveraged skills in contract negotiations to significantly reduce spend on raw materials and supplies.

Brea, Ca, Us

West Hollywood, California, Us

Education record

Degree, Administration & Information Systems

Degree, Logistics, Materials, And Supply Chain Management

High School Diploma