Tara Wagner Email and Phone Number

• Directed operations of three local Samsung onsite health clinics & 30 onsite health clinics within the region, reporting directly to the CEO.• Led the expansion of services at Samsung's new developing clinic site, achieving a 79% increase in service offerings within a 10-month period.• Developed and implemented training programs for Assistant Operations Managers and frontline staff, leading to a 28% improvement in staff performance and retention rates.• Developed and executed strategic plans, overseeing corporate contracts up to $6M in annual revenue.• Gathered data to produce progress reports and presentations, providing actionable insights that drove strategic decisions and improved operational outcomes. • Strategically navigated the complexities of the Vermeer account, an at-risk project marked by intricate internal and external dynamics, mitigating challenges and driving impactful resolutions with far-reaching implications.

• Led a team of 65 FTEs in clinical operations and QA compliance, with direct management of 4 Assistant Operations Managers and 2 Scheduling Specialists.• Cultivated and sustained strong relationships with client stakeholders, ensuring seamless communication and alignment of objectives to drive mutual success. • Skilled to envision, craft proposals, obtain consensus around approving and implementing future state processes and systems needed to support strategic direction set by organization.• Identified projects/initiatives that reduced administrative costs and introduced innovative solutions. Convened work groups, developed implementation plans with identified tasks, timelines and assigned parties. Executed and measured success.• Revamped the operational structure for the Honeywell team, strategically dividing the account into three sections, fostering stability and laying the groundwork for its subsequent growth trajectory. This initiative optimized operational efficiency and set the stage for sustained expansion.

• Managed strategic onsite health division with 40+ clinics across the U.S., leading a team of 4 Regional Occupational Health Managers.• Developed operational procedures for functional and financial improvement.• Supported business development through data and content provision for RFPs and sales presentations.• Managed social media presence, optimized email marketing campaigns, and adhered to lead and request management policies.• Steered department during transitional period after the loss of a key client, successfully building revenue from existing accounts.• Established culture of continuous improvement with revised assessment tools and operational metrics.• Prepared comprehensive reports for corporate stakeholders, covering revenue, retention, and commission analyses.

• Improved patient care, case management, unit efficiency, and organizational effectiveness.• Distributed team assignments, implemented treatment plans, and contributed to quality assurance program.• Assisted departmental managers in all phases of recruiting, from job posting to resume review and interview scheduling.• Supervised comprehensive onboarding for new employees, vendors, and contractors, coordinating training, KPIs, and reviews.• Effectively managed escalated customer complaints, ensuring resolution and customer satisfaction.