Administrative Services Specialist/Assistant to the Dean- Fine Arts & Humanities Department (2016- 2019)• Provide advanced administrative services requiring a broad knowledge of the departments• Monitor the assistants of five additional department chairs, overseeing training and compliance• Purchase order entry and management for multiple areas of concentration, including payroll and 3rd party vendors• Manage 25 budgets with multiple types of accounts• Prepare and manage all supporting documents and reports for supervisor meetings• Facilitate student services and requests, including grade changes, appeals and course registration• Manage, maintain and audit 42 faculty schedules and contracts • Provide HR support for the hiring of new instructors• Process all departmental travel documents• Trainer for Oracle Peoplesoft and Excel• Partnered with HR to improve and refine payroll process

Senior Administrative Services Assistant- Fine Arts: Building Arts & Engineering Technologies (2012-August 2016)• Provided administrative support to the department chair • Main point of contact for all departmental information and requests• Coordinated daily office operations including preparing board agendas, documenting meeting minutes and monitoring the operational budget• Supervised 16 departmental work study participants, including payroll, time management and work assignments

Sales Support Manager• Created schedules for multiple departments and managed payroll to ensure plans were met• Trained cashiers and freight flow associates in all applicable policies and procedures• Implemented company merchandising plans• Recruited and interviewed potential associates.• Managed associate performance improvement plans

• Responsible for coordinating weekly employee schedule• Responsible for preforming closing and opening duties including inventory, cash handling, store organization, etc.• Responsible for tracking and mandating all disciplinary actions in regards to attendance, dress code, and employee trainings.• Responsible for hiring, training and coaching all employees.• Maintain constant communication with Company owner as well as corporate liaison • Responsible for completing customer contracts and warranties• Responsible for pulling products from inventory as well as accepting customer payments• Maintain strong knowledge of all company products, accessories, pricing plans, promotions, and service features.

• Responsible for building and maintaining relationships with new and existing clientele regarding in home services• Main point of contact for local apartment complexes cable, home phone, and internet sales and questions• Process and track all employee wired sales numbers, reporting directly to management• Coach reps on selling techniques, promotions, and sales strategies

• Monitored customer service specialists’ sales techniques • Facilitated conflict resolutions when handling difficult issues with customers before involving management• Executed all payment tenders ensuring efficiency and accuracy as well as training employees • Completed all administrative paperwork