• Collaborate with users and key stakeholders to define, develop, and refine requirements for two Optical Lab Management Client-Server software solutions• Create and groom short, medium and long-term product roadmaps and get agreement with key stakeholders, both internal and external• Communicate within the organization to present release timelines for key product features and functionality • Define, prioritize, and clarify user stories based on understanding use cases, features, business & technical domain rules and overall product goals• Collaborate with development teams to ensure user stories are accurate and technically feasible• Actively transition the development teams to Agile software methodologies, providing training and on-going support to ensure the team continues the framework long-term• Act as a Scrum Master to facilitate regular Agile Scrum meetings, such as daily stand-ups, sprint planning, story time, and quarterly release planning• Act as a mentor for new business analysts and interns to assist them with learning Product Management and Agile methodologies• Take ownership of the existing customer relationships to ensure product engagement with all key customer accounts• Management of the Shared Services Manila project to facilitate offshore hiring of development and product resources, along with onboarding, training, and integration of the resources with the US-based development teams

Manage the research and development of SaaS-based comparative data software solution, TITAN. Act as company-wide educational resource on solution portfolio.• Collaborate with users and key stakeholders to define, develop, and refine requirements for complex software products• Lead cross-functional development team to prioritize and align business with customer needs in order to define project scope and increase on-time project delivery • Define, prioritize, and clarify user stories based on understanding use cases, features, business & technical domain rules and overall product goals• Collaborate with development teams to ensure user stories are accurate and technically feasible• Create wire-frames and provide design feedback to the scrum teams that is consistent with the product direction and user needs• Translate the data received in the ANSI transactions and effectively communicate the customer use cases to the Scrum teams, and other internal stakeholders• Engage development teams to continuously improve product ownership and other agile processes• Review scrum team output to ensure a consistent definition of done and application quality is maintained • Study current trends in the market and anticipate future user needs• Create and groom short, medium and long-term product roadmaps and get internal agreement with key stakeholders.• Communicate within the organization to present release timelines for key product features and functionality• Assists as Subject Matter Expert (SME) within the organization to resolve escalated and complex customer issues, as well as assist sales with technical demos• Experience working with partner relationships and direct customers for customer engagement and collaboration• Acted as product ambassador and educator both internally and externally at conferences and tradeshows**Promoted to Product Manager in September 2016

• Ensure day to day operations for Pharmacy IT applications• Analyze user needs and regulatory mandates to configure clinical support applications • Engage third party vendors and senior leadership for dispute and defect resolution• Coordinate application upgrades with third party vendors and key internal stakeholders• Regression test new software releases for defect reporting and documentation

System Engineer - Centricity Practice Solution• Worked as a Product Owner for the Revenue Cycle solutions in CPS• Analyze user needs and regulatory mandates to ensure product meets market needs• Develop system design documentation for upcoming feature releases• Worked with engineering teams to develop system features and capabilities to specifications• Regression test new software releases for defect mitigation and reporting• Provide education sessions for CPS to internal and external stakeholdersEDI Services - Level II Online Engineer - Centricity Practice Solution• Handle escalated EDI related customer issues within the CPS application• Coordinate with development to ensure timely releases for key EDI features and needs• Regression test new software releases for defect reporting and documentation• Provide training on CPS EDI and X12 Healthcare transactions for new EDI hires• Provide education sessions to users at GE conferences for various CPS EDI topics* Promoted to System Engineer in 2009

JASCorp Pharmacy Software• Provide on-site training in a live customer environment for JASCorp software• Coordinate with customers to schedule and provide both phone and on-site training• Document customer use cases for QA Testing