Tara H. Email and Phone Number

Small Business Card | Card & Users Experience: Manage Account Users Product Lead DesignerUtilizing human-centered design principles and data-driven research to iteratively improve and create new account and user features and experiences on the desktop and mobile web customer account platform (capitalone.com). Collaborating with product, tech, marketing, and business analytics partners to create digital experiences from intent to delivery using best design practices in UX/UI and… Show more Small Business Card | Card & Users Experience: Manage Account Users Product Lead DesignerUtilizing human-centered design principles and data-driven research to iteratively improve and create new account and user features and experiences on the desktop and mobile web customer account platform (capitalone.com). Collaborating with product, tech, marketing, and business analytics partners to create digital experiences from intent to delivery using best design practices in UX/UI and accessibility while utilizing or contributing to the branded design system. Leveraging design expertise and subject matter expert knowledge to influence feature planning and intent. Leveraging developer background to contribute to technical conversations and solutions to implement designed experiences. Plan and conduct user research and monitor feedback to gain customer insights on new and existing features. Plan and conduct moderated empathy interviews and unmoderated usability testing on designed experiences to ensure quality design delivery. Mentor to fellow software engineers interested in exploring a career in product design. Show less

• Collaborate with Product and Tech partners to determine user needs and design digital products within Small Business space across web and mobile application platforms.• User interface design - define navigation, user workflows, and layouts focusing on usability and improved customer experience. • Develop wireframes, interface mockups, and low to high-fidelity prototypes.• Plan and conduct usability testing and empathy interviews, incorporate user feedback into final product… Show more • Collaborate with Product and Tech partners to determine user needs and design digital products within Small Business space across web and mobile application platforms.• User interface design - define navigation, user workflows, and layouts focusing on usability and improved customer experience. • Develop wireframes, interface mockups, and low to high-fidelity prototypes.• Plan and conduct usability testing and empathy interviews, incorporate user feedback into final product design, synthesize research data and shareout across multiple platforms. • Create event branding for internal events and graphic art for presentations.• Figma and Adobe Creative Cloud Show less

• Worked on new and existing digital features for the Capital One mobile applications. Primarily focusing on account tiles and quick balance features. • Primarily worked on Android application using Kotlin. • Focused on delivering Product and Design requirements as a Developer, in addition to contributing to feature enhancement and creation designs with an emphasis on feature re-designs, improved customer experiences, and human-centered design. Experience with AB testing, Android, iOS… Show more • Worked on new and existing digital features for the Capital One mobile applications. Primarily focusing on account tiles and quick balance features. • Primarily worked on Android application using Kotlin. • Focused on delivering Product and Design requirements as a Developer, in addition to contributing to feature enhancement and creation designs with an emphasis on feature re-designs, improved customer experiences, and human-centered design. Experience with AB testing, Android, iOS, reactive designs, usability, accessibility, feature testing, high fidelity prototyping, wireframing, user stories, agile methodologies.• Experience with Git, Github, Android Studio, Kotlin, Sketch, Figma• Second year in the rotational program. Show less

• Worked on new and existing digital features for the Capital One customer website. Primarily focusing on the first time user experience and account linking features. • Migrated features from Angular JS to Angular. • Focused on delivering Product and Design requirements as a Developer, in addition to contributing to feature enhancement and creation designs with an emphasis on improved customer experiences, human-centered design, and cost reduction. Experience with AB testing, web… Show more • Worked on new and existing digital features for the Capital One customer website. Primarily focusing on the first time user experience and account linking features. • Migrated features from Angular JS to Angular. • Focused on delivering Product and Design requirements as a Developer, in addition to contributing to feature enhancement and creation designs with an emphasis on improved customer experiences, human-centered design, and cost reduction. Experience with AB testing, web development, reactive designs, usability, accessibility, feature testing, prototyping, wireframing, user stories, agile methodologies.• Experience with Git, Github, Visual Studio Code, Zeplin, Sketch, Figma, Adobe Illustrator, Adobe Test & Target, Adobe XD, Balsamiq• First year in TDP rotational program to have an opportunity working with multiple technologies. Show less

• 6 month software engineering program led by General Assembly• Focused on a wide breadth of software development technologies with an emphasis on building dynamic applications from concept to completion.

• Managed project team of three CS student developers in the creation and implementation of a Hadoop 4 node cluster on local server• Spearheaded main components for Juniata College’s new Data Science program• Analyzed problems and developed solutions for the client and final project completion • Coordinated/led client and team meetings, milestones, project schedule, & budget management• Hadoop: installed programs, tested big data processing, conducted extensive research

• Managed a team of 20 student Technology Solutions Specialists; responsible for day to day operations, long-term goals, and projects of the TSC• Maintained operational efficiency and coordinated/led weekly meetings, payroll & budget, policy enforcement, employee relations (HR, employee evaluations/trainings/development), interviewing & hiring, scheduling, and equipment organization/purchases & office management• Implemented and collaborated on multiple “Big Picture” Projects, including… Show more • Managed a team of 20 student Technology Solutions Specialists; responsible for day to day operations, long-term goals, and projects of the TSC• Maintained operational efficiency and coordinated/led weekly meetings, payroll & budget, policy enforcement, employee relations (HR, employee evaluations/trainings/development), interviewing & hiring, scheduling, and equipment organization/purchases & office management• Implemented and collaborated on multiple “Big Picture” Projects, including technology specialization programs for staff, organization re-branding, and opening a location expansion• Liaison for communications between the TSC and Juniata Community Show less

• Summer position. Assisted customers having software, application/account, and networking issues via in person help desk support and technical support calls• Provided one on one and group training sessions for new technology that Juniata was implementing for faculty and staff members• Provided helpdesk support to end-users of software and programs licensed by Juniata• Researched client issues to resolve complaints promptly• Video production team member; Project leader to… Show more • Summer position. Assisted customers having software, application/account, and networking issues via in person help desk support and technical support calls• Provided one on one and group training sessions for new technology that Juniata was implementing for faculty and staff members• Provided helpdesk support to end-users of software and programs licensed by Juniata• Researched client issues to resolve complaints promptly• Video production team member; Project leader to multiple video projects for Juniata professors Show less

• Responsible for filming, editing, producing and publishing requested video projects• Project leader on multiple projects and coordinated with event managers• Held office hours and served as student specialist in Adobe premiere• Other responsibilities included self-teaching technical skills, giving presentations, and production of Staff Only web series

• Founder and designer for small student-led operation, which has since been taken over by Juniata College JCEL program for expansion• Worked with a local print shop to open a screen-printing business for Juniata college students, faculty, and clubs• Responsible for creation and development of digital vector t-shirt designs using Adobe Photoshop and Adobe Illustrator, placing and overseeing deliveries, managed customer relations, public relations/advertisements.

• Designed, developed, maintained, and updated the official site for local non-profit organization• Coordinated all web pages with appropriate links and multimedia elements in collaboration with board members, resulting in substantial increase in regular member use and website traffic• Maintained strong social media presence across Facebook and Instagram platforms, resulting in increased participation in sponsored events• Prepared site update reports for submission to Executive… Show more • Designed, developed, maintained, and updated the official site for local non-profit organization• Coordinated all web pages with appropriate links and multimedia elements in collaboration with board members, resulting in substantial increase in regular member use and website traffic• Maintained strong social media presence across Facebook and Instagram platforms, resulting in increased participation in sponsored events• Prepared site update reports for submission to Executive Director Show less