Founded in 1853 in Hartford, Connecticut, Aetna is one of the nation's leading providers of health care, dental, pharmacy, group life, and disability insurance, and employee benefits.Our work and activities We serve employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups and expatriates. We are dedicated to helping people achieve health and financial security. We put information and helpful resources to work for our members to help them make better-informed decisions about their health care. We also work hard to improve health care in America. We want to make sure everyone has access to affordable, quality health care.

Staffing Leader and Strategic Account Planning; Client relationship and development; Recruiting for top talent in all industries, for both permanent placement and temporary contract staffing needs. Specializing in, but not limited to, Fundraising/Non-Profit, High-Volume Call Center, C-Level Executives, Sales, Financial, HR, Marketing, IT Technical, Compliance, Legal, Administrative and Architectural placements. Team management, mentoring, meeting goals, and statistical reporting. Develop training materials and implement process improvements to ensure efficiency and budget management.

Customer service contact for brokers and clients. Responsible for post-sale activities new case implementation, identification and execution of current business expansion strategies. Accountable for generation of accurate and timely customer deliverables. Customer education and expectation setting. Manage ongoing customer contact and resolve customer issues.

Administrative support and analysis to Senior Vice President and multiple directors, requiring seasoned business expertise and ability to manage highly sensitive matters. Provide budgeting and financial analysis for projects. Prepare thorough monthly, quarterly and annual business reports for the Director of Finance. Manage administrative operations to support including vendor services, contract negotiation, marketing, accounting and customer service administration.

Responsible for high volume full cycle recruiting needs for warehouse and production environment. Hands-on manager responsible for internal recruiters and 200+ temporary employees. Design and implement strategic recruiting plan. Utilize internal candidate search system and various websites including LinkedIn, Monster and CareerBuilder. Mentor and develop in-house recruiting team. Work directly with Warehouse VP and shift managers, consulting in areas of hiring, usage and performance. Manage P&L, administer new hire orientation, process payroll and maintain complex report of hired employees.

Revamp and manage a peak season call center and data entry staffing solution for client. Partner with the management team to fully understand the teams’ needs. Redesign and implement a strategic recruiting plan. Develop testing requirements and develop a behavioral interview as part of the candidate selection process. Create accurate job descriptions to properly set candidates’ expectations. Develop, maintain and analyze reports and feedback surveys. Present client with a post-season analysis and improvement suggestions.

Responsible for full cycle employment practices from recruiting to on-boarding. Strategic business partner with management teams for complete understanding of business and staffing needs and development of accurate job descriptions. Identify prospective candidates through cold calling, database sourcing, internet, career fairs and networking. Create, execute and analyze recruiting plans. Conduct interviews, administer evaluations and assist managers with candidate selection, manage P&L, worker’s compensation and unemployment, conduct health and safety inspections.

Deliver account management support and implementation of multiple end-to-end e-commerce solutions for clients across a variety of industries. Work directly with cross-functional teams in the areas of call center, warehouse, information technology and implementation. Generate client invoices, manage P&L, prepare new contracts and deliver quarterly business reviews.

Held accountable for the management and analysis of client’s 300+ SKUs. Generate inventory forecasts and create purchase orders by analyzing weekly sales with respect to current inventory levels and future promotions. Manage backordered stock.