Tara Chamineak Email & Phone Number

Florissant, Mo, Us

United States

United States

Analyzes the customer service department operations to ensure the company mission to empower health systems and providers to fulfill the promise of value-based care are being met. Provide recommendations on ways to improve productivity and customer satisfaction levels. Using various data work closely with the Customer Service department leadership team to develop strategies and techniques to enhance the service department’s effectiveness. Work directly with internal and external partners troubleshooting and resolving complex issues

United States

Oversee daily operations of the Service Support team along with other department leadership. Provide guidance and support for team though continuos training and coaching. Monitor day to day operations generating production reports and monthly metric reports.

United States

Provide support to customer service team when first call resolution was unsuccessful and additional research is required. Conduct outreach to members and healthcare providers once additional research is completed to advise them of the outcome. Process Primary Care Provider terminations and reassign members to new Primary Care Providers. Validate and process Power of Attorney, CMS-1696 and HIPPA Authorization paperwork to add an authorized representative onto a members account. Review complex health claims and advise status of claim to providers.

United States

Provide exceptional customer service to members enrolled in a Medicare Advantage health plan and healthcare providers. Answer questions regarding health benefits, covered services, claims, premium payments and other services. Identify member concerns, appropriately document concerns and route member concerns to Grievance team for investigation. Assign and update members Primary Care Provider at the members request. Refer complex member and healthcare providers questions to Customer Service Specialist team for additional research. Strive for first call resolution.

United States

Assist customers with placing retail clothing orders over the phone, Increase average order totals using upsell techniques, Track customer orders by accessing UPS,FedEx or USPS, Process customer payments, returns and exchanges, Apply discounts and issue refunds

United States

Opened new bank accounts and enrolled clients in banking services such as online banking and the option for paperless notification. Increased sales by identifying client's needs and referring to appropriate areas. Processed bankintransactions accurately and built client relationships. Processed personal loans, mortgage loans and HELOC loan applications.

United States

Provided guest service and safeguarded company fundsMaintained accurate cash records and handled sales and ticket redemptions from both internal and external customersReconciled and replenished cash into Tito Redemption MachinesBalance and Replenished cashier drawersComplete research to determine and resolve cash drawer discrepancies for cashier drawers

United States

Provided guest service and safeguarded company fundsMaintained accurate cash records and handled sales and ticket redemptions from both internal and external customersReconciled and replenished cash into Tito Redemption MachinesBalance and Replenished cashier drawersComplete research to determine and resolve cash drawer discrepancies for cashier drawers

United States

Answered calls from customers and assisted with product and service inquiriesIdentified and sold products and services that met customer needsIncreased revenue by utilizing sales techniques Conducted outbound calls to promote partner offers

United States

Provided customer service and assisted State Farm Agents with submitting and closing vehicle loan applications and and credit card applications Reviewed credit reports and advised why loan or credit card application was denied Called on current vehicle loans to obtain payoff balance for vehicle refinancing assisted with premium paymentsHandled an average of 80 calls per day