Tara Chandra Email & Phone Number

Vancouver, Bc, Canada

Responsible for leading, planning and managing projects for the implementation of new lines of business, new technologies and systems upgrades within our contact centre environment. Leads a team that identifies and implements process and workflow improvements, drives policy and procedural changes as well as plans and executes major Emergency Communication Centre (ECC) events. Oversees operational project delivery, applying project management, change management and operational excellence methodologies.

Vancouver, Bc, Canada

Managed a team of Lean Engineers to deliver large scale technology implementation and process improvement initiatives across the organization’s network of distribution centers to improve service delivery to customers. Led the development of a customized process improvement and change management roadmap to support the organization’s long-term strategic plan and ensure the sustainment of change initiatives.

Vancouver, Bc, Canada

As a subcontracted consultant for BDC, identify value opportunities, map processes and produce reports with business improvement recommendations. Developed performance measurement frameworks for clients and provided coaching for setting metrics and targets to achieve strategic plans. Successfully led 14 Lean projects in construction and manufacturing.

Vancouver

Managed teams of consultants to deliver continuous business improvement plans for clients in a range of sectors and across business functions including operations, contact centers, finance, purchasing, warehousing, supply chain, and technology. Developed and executed strategies to boost process efficiency and trained consultants and clients in LEAN methodologies.Clients included:First Nations Health Authority (FNHA)Department of Fisheries and Oceans Canada (DFO)Cities of Richmond and North VancouverVancouver Fraser Port Authority (VFPA)Worker's Safety and Compensation Commission (WSCC)York UniversityDP World CanadaBCAAStormtechBuild DirectAG HairCapital DirectSpraggs LawProgressive AutomationsMineSense TechnologiesMowi (former Marine Harvest)

Vancouver, Canada Area

Developed strategies for building a product catalogue for e-commerce furniture startup Kabuni and sourced and negotiated contracts with 80 suppliers. Worked alongside the systems development department to design automatic processes for the product department, recommending improvements to processes including collecting and uploading product data and images and updating and maintaining inventory. Additionlly, collaborated with the directors to develop strategies and processes for order fulfillment. Led a test project of fulfilling customer orders; collected time data to determine the actual order fulfillment time (placing order to delivery) and provided recommendations to reduce the process time by 33%.

Vancouver, Canada Area

Lead quality intiatives and manage international quality teams. Defined and documented a formal process for sampling new product; provided project management during all phases of product development. Investigated root causes of quality defects with product; analyzed alternatives and provided recommendations for design modifications or discontinuation of product. Collaborated with designer, sales and engineers to design new product lines on bi-yearly trips to China and India; defined product function and documented product specifications.

Burnaby, Bc

Performed quality control of the SKU setup process, screened new product data submitted from vendors for compliance to specifications, and submitted for processing. Executed promotional plans to meet organizational goals and product movement; submitted weekly pricing for SKUs across 189 stores to target gross margin. Collected funding from vendors for price protections and sell-through to achieve monthly department budget, and communicated with vendors and other departments to resolve any issues. Coordinated with department teams and vendors to prepare 10,000 SKUs for transition from regular order fulfillment to a new vendor direct program; communicated with teams to resolve problems and recommended a process for future addition to the program. Administered ad-hoc reporting for competitive analysis of market share and monitored top SKUs to ensure KPIs for percentage above market were met.

Improved sales by 30% at Prospect Point Gifts by implementing improved policies and procedures, providing training for employees, and by improving the level of customer service. Through effective change management, influenced a behavior change in existing employees from a task oriented work floor to a sales orientated work floor resulting in higher sales, improved customer service and engaged employees. She Identified inefficiencies in store operating procedures; created and implemented action plans to resolve issues such as implementing a process for returning defective merchandise to vendors and conducting annual inventory counts.