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Tara Cook is listed as Recruitment Consultant at Friarside Resources Limited, based in England, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Tara Cook.
Tara Cook previously worked as Lecturer / Trainer at Mcls and Change Delivery Manager at Virgin Media. Tara Cook holds Pgce Teaching In The Lifelong Learning Sector from Teesside University.
Tara Cook is a Recruitment Consultant at Friarside Resources Limited. She possess expertise in management, customer service, leadership, strategic planning, coaching and 10 more skills.
Listed skills include Management, Customer Service, Leadership, Strategic Planning, and 11 others.
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At Friarside Resources we offer a comprehensive flexible recruitment service, drawing upon years of experience in finding quality personnel for interim, contract and permanent positions.We offer recruitment support services across multiple sectors and job functions and with a wealth of recruitment and industry expertise we have created an extensive network.
Teesside
I design and deliver training programmes tailored to client requirements. Courses include:Customer Service Skills;Communications Skills;Assertiveness;Classroom Management;Functional Literacy;Employability Skills Development
Led the delivery of a critical transformation programme across the UK Customer Management functions, successfully migrating 1.6m accounts from multiple billing systems onto a single billing platform.
Reporting to the National Operations Director, I was responsible for approving and managing all change delivery into UK Customer Service operation. Remit covered 6 contact centres with 2200 seats supporting 22.4 million calls per annum.
Transformation programme to consolidate 13 call centres into a 3 site virtual operation in just 10 months. I was responsible for operational readiness at the 3 strategic sites. The programme was successfully delivered on time and within budget, resulting in a 36%reduction in service operating costs in the first full year after completion.
Managed team of 6 project managers responsible for implementation of all change initiatives within the North East region.
Teesside
Implemented local and national projects across all functions within the Teesside region. Projects included launch of broadband service,implementation of national pricing strategy and set-up of Fault Management contact centre.
Teesside
Recruited at franchise start-up, I set up and managed the Teesside Customer Operations function. Department was responsible for diverse back office activities, including sales order transactions, dispatch of work to field staff, and remote fault resolution.
Birmingham, United Kingdom
Set up and managed team responsible for providing office support to field based Fault technicians within the Birmingham franchise.
Quick answers generated from the profile data available on this page.
Tara Cook works for Friarside Resources Limited.
Tara Cook is listed as Recruitment Consultant at Friarside Resources Limited.
Tara Cook is based in England, United Kingdom, United Kingdom while working with Friarside Resources Limited.
Tara Cook has worked for Friarside Resources Limited, Mcls, and Virgin Media.
You can use AeroLeads to view verified contact signals for Tara Cook at Friarside Resources Limited, including work email, phone, and LinkedIn data when available.
Tara Cook holds Pgce Teaching In The Lifelong Learning Sector from Teesside University.
Tara Cook is listed with skills including Management, Customer Service, Leadership, Strategic Planning, Coaching, Team Building, Microsoft Office, and Project Management.
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