✦ As a Certified PMP Product Manager with over five years of experience, I specialize in delivering innovative product strategies, visions, and roadmaps that align with both customer and company objectives.✦ I leverage my ability to build a shared understanding among stakeholders, including leadership, developers, and customers, facilitating alignment among all parties to drive goal-oriented strategies, and cultivate mutual satisfaction. I combine data mining and presentation techniques to extract insights and deliver targeted solutions that elevate performance and improve the user experience.✦ I possess exceptional communication skills, which have been honed through my global team leadership experience and client relations background.✦ My expertise includes:• Product Vision, Strategy & Roadmaps• Full-Cycle Project Management• Global Team Leadership• Agile & Hybrid Methodology• Creativity and Innovation• Process Improvement• Data Analysis & Market Research• Adaptability and flexibility• Empathy and user-centric thinking✦ My notable achievements include:• Creating Industry first partnerships in RegTech with top players in the Project Management Software and Digital Whiteboard spaces• Influencing partner roadmaps, using firsthand Financial Services experience and acting as the voice of the customer• Managing the collaboration and UCaaS stack of products (such as Zoom, Symphony Messaging, WebEx, and in-house developed products) for 5,000+ employees spanning 12 units across 30+ locations in the US, APAC, and EMEA. • Analyzing usage and negotiating contracts to save $73K in software assets and $155k+ on corporate phone bills annually.• Managing 97 software from 62 publishers across 24 US locations and 9 international locations, showcasing my proficiency in managing complex software ecosystems✦ As a result, I am confident in my ability to add significant value to any organization.
Listed skills include Computer Hardware Troubleshooting, Software Troubleshooting, Customer Service, Customer Satisfaction, and 31 others.