Tara Drury Email & Phone Number

Victoria, Bc, Ca

Victoria, Bc, Ca

Metro Vancouver

Worked with a direct focus on the operational requirements and resources for both employee and business support. Conducted assessments to determine short and long-term goals while assisting in the development of standardized programs, processes and documentations. Facilitation of specific government contracts/grants, daily operations and HR administrative tasks.

Vancouver, Canada Area

Worked with and reported directly to the President, with primary accountability for the customer service representative (CSR) teams’ programs and processesConducted CSR needs assessments to determine gaps in operational efficiency and to develop standardized programs, processes and learning materials Collaborated with regional management teams to establish short and long-term development strategies for CSR teams, including the alignment of JPL principles in learning and measurements of successFacilitated evaluations of customer-facing programs by utilizing surveys and outreach initiatives to provide both quantitative and qualitative metricsManaged the JPL taxable benefit and driver abstract program companywideChaired and managed meetings between CSR and operation teams to maintain communications and address any procedural concernsRegular travel to JPL locations across Canada Maintained oversight of the JPL marketing coordinator; assisted in the creation and evaluation of all content and collateral for print, website, social media, and programming

Vancouver, Canada Area

Maintained oversight and responsibilities outlined in the Sales and Marketing Coordinator/Executive Assistant (below).Worked with and reported directly to the President of IRCG, Vice President of Strategy and SVP of Sales and Marketing with primary accountability to sales and marketing targetsConducted regular evaluations to monitor company adherence to administrative operations, while also identifying required enhancements Implemented and re-engineered operational procedures for standardization and improving overall efficiencyPlayed an integral role in the delivery of $24M USD revenue, while also responsible for a $21M USD expense budget across Canada, the United States, and MexicoAssisted with the organizational restructuring of the sales and marketing department on resort, while ultimately responsible for the performance, processes and day to day work of 12 individuals across 6 sales locations

Vancouver, Canada Area

Worked directly with the SVP of Sales & Marketing and President of IRCGCalendar management and meeting coordinationAssisted with complex travel arrangements, events, and retreats Managed all departmental and SVP communication including letters, memos, presentations, reports, minutes, etc. Spearheaded and successfully enhanced interdepartmental communications with relevance to sales and marketingAudited all payroll and expenses for sales and marketing management teamMaintained responsibility for the sales and marketing payroll commission calculation system and processes; Worked with team members to create a user-friendly and computer-based reporting system to lower the risk of inaccurate processingWorked closely with HR in the preparation of new hire packages and offer letters for senior management, sales, and marketing team membersAudited and analyzed monthly P&L statements, tracking variances to assist in budget awareness and the implementation of cost saving measuresReviewed, tracked and reported monthly and annual targets for company achievement programs

Whistler

Accounting And Related Services

Holistic Nutrition

Associate Raw Food Chef, Raw Food & Nutrition

Basic Bookkeeping, Bookkeeping For Business

Tefl Thailand

Certified Body Worker

Education record