•Respond and assist with hundreds of media inquiries per year, many complex and sensitive. •Led the redesign of the Planning Department and Department of Real Estate and Airport Management websites. •Led the implementation of the writing assistant Grammarly within the City, including creating the AP style guide on the backend.

•Develop and implement strategic communications for various departments within the City of San Diego including the Planning Department, Sustainability, Environmental Services, Performance and Analytics, Real Estate and Airport Management, Information Technology, Fleet Operations, and Public Utilities. This not only requires representing the departments as a whole, but developing key messaging and communication plans for department projects, initiatives and programs.•Write press releases and articles for internal newsletters.•Quickly, but prudently respond to media inquiries and arrange interviews with department directors and staff. •Write talking points for interviews.•Effectively pitch story ideas to media outlets by creating solid relationships with reporters.•Work with the graphic designers to create brochures, posters, logos and other creative content.•Write and work with creative services staff to produce videos that tell a story.•Take photographs and create captivating social media content across multiple platforms.•Maintain department webpages, as well as posting of department’s press releases on the web and on the City’s television station.•Review and edit public documents released by the departments.•Served as the Deputy Public Information Officer for Operation Shelter to Home, a collaborative effort stood up at the San Diego Convention Center by local agencies to protect and serve the homeless during the COVID-19 pandemic. It was one of the largest emergency homeless shelters in the nation and has been applauded for its ability to keep case rates low and for helping more than 1,100 residents find housing. Along with other job duties, I managed sensitive internal and external communications; worked with local and national media outlets to tell the positive stories; and produced videos to share the work of our employees and residents.

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•Worked in and helped manage the San Diego Visitor Information Center downtown.•Consistently met daily and monthly sales goals for Old Town Trolley Tours and city attractions.•Used sales techniques and got to know the customer to sell them the right products.•Provided visitors with information on attractions, public transportation directions, events and any other questions they had in person, on the phone and through email.•Filled in as cashier. This required re-counting sale representatives' cash and credit card receipts, matching discounts and upgrades to sales report, and reporting discrepancies to management. •Worked as a customer service representative for the Old Town Trolley Hop-on, Hop-off tours and the SEAL tours. I helped board trolleys, report available seats to dispatch, and made sure the trolleys moved out on time. Also helped visitors find their way around each stop.

•Gathered important facts and information for the public through interviews, phone calls, and rigorous research.•Provided continual live updates during breaking news to meet the viewer demands of a 24-hour news cycle. •Shot, wrote, and edited stories for on-air and online under a tight deadline. •Developed reliable sources by building trustworthy relationships. •Developed story ideas by recognizing issues around me and speaking to community members during my free time. •Worked with producers, control room and other on-air staff to execute a well-done broadcast. •Multitasked by shooting stories while also sharing those stories on several social media platforms. •Enterprise stories frequently and asked to take part in special projects.•Frequently covered Rochester City School Board meetings, City Council meetings, court cases, crime, news aspects of sporting events, economic development in the region and impacts of high poverty rates in Rochester. I also produced many exclusive and unique feature stories. •Covered the Boys and Girls Club mass shooting, Black Lives Matter rallies, updates in missing local teen Brittanee Drexel's case, Craig Rideout's murder and arrests, and arrest and trial of former Cornell student Charlie Tan. •Covered Donald Trump, Hillary Clinton and Ted Cruz's presidential campaign visits to the region.

•Enterprised exclusive content daily for number one evening and nightly newscast. •Shot, wrote, and edited stories independently. •Reported live from the field and in studio. •Posted stories to the web and used social media tools to keep the public informed.•Although I served as a general assignment reporter, I covered courts, breaking news, local city government and Blackfeet Indian Reservation issues extensively. •Choosen to travel with Montana veterans to Washington D.C. on the Big Sky Honor Flight. One-man-banded several stories and worked with a photographer to produce on-scenes and other content.

•Reported on local issues for various Patch.com sites. •Used elements such as video, audio, and photography elements to create stories. •Gathered story ideas by developing relationships with community members and then pitched those stories to my editor.

•Assisted other reporters by making phone calls, researching information, and pulling file video. •Monitored local, national and international news sources for stories, as well as made beat calls. • Took tips, answered complaints and questions through phone calls. •Helped manage crews in the field and maintained equipment. •Shot, wrote, and edited stories through interviews, phone calls, and research. •Reported live from the field and anchored weekend newscasts. •Posted breaking news, press releases, and weather videos online quickly, but accurately. Also added and created additional web-only content for stories. •Other tasks included floor directing, running teleprompter and helping out shooting for Friday Night Football.•Covered one of America's deadliest tornadoes in Joplin, Mo. My experience was published in the book "Joplin: Our Words, Our Stories, Their Hope." All proceeds from the book go to "Rebuild Joplin."

•Researched news stories to find out how the media portrayed them. Wrote a story and gathered various video elements with the idea of the company’s philosophy, “news with more views.”

•Led groups of prospective students and parents around the Missouri School of Journalism sharing facts about the facilities and answering questions about the program.

•Assisted students in checking out camera equipment and handing out grades. •Maintained cameras and equipment, computer lab, and classrooms. •Graded quizzes for professors and filed papers.

•Wrote scripts, shot and edited video, shadowed reporters, photographers, and producers, conducted interviews, and practiced anchoring/standups.•Asked to take photographs of President Barack Obama and Vice President Joe Biden's visit to a local Chrysler Transmission Plant for the website.

•Reported on issues around mid-Missouri.•Edited stories using Cool Edit Pro.

•Wrote more than 100 articles, created slideshows, uploaded video/pictures, and posted web content for the site. •Occasionally reported on stories and took pictures for the website.•Helped relaunch our new version of the site while learning how to reach out to your target audience. •Received insight on the marketing aspects of online journalism. •Attended meetings and watched live newscasts.

•Wrote scripts, shot and edited video, shadowed reporters, photographers, and producers, conducted interviews, and practiced anchoring/standups.

•Reported and wrote stories on local issues and events.•Worked with editors to revise stories.

• Booked clients for multiple stylists. • Answered phone calls, assisted clients when needed, and processed payments. • Stored clients’ contact and hair information into computer program. • Maintained salon’s cleanliness by sweeping up after stylists, washing and drying towels, and wiping down bathroom and waiting area.

•Aided customers in choosing, checking out and returning movies while answering their questions thoroughly.•Kept a computerized inventory of customers’ information and movies coming in and out of the store.

•Reviewed trucking bills and filed paperwork. •Answered phone calls and referred them to the correct person. • Assisted in any other job that needed to be done.