Mohammed Rafiq Email & Phone Number

Chennai Area, India

Chennai Area, India

Key Responsibilities: Key Accounts Management, Business Development & Customer Relations Management.Responsible to manage and grow Strategic and Global Accounts like DHL, Schenker, Agility, Expeditors, CEVA, PanalpinaAcquiring new businesses to increase volume and revenue from these key accounts.Strategic decision making along with management to retain and to grow the key accounts.SalesSpearheaded key account development programs that targeted, penetrated and launched business growth.Maintain & develop business to increase market share for MASkargo.Established and improved client communications, maintained ongoing client relationships.Operations Setting up SOPs for implementation of all new business in coordination with operation teamBeing the escalation point for the customer for any commercial / operational issues to feedback with solutions in time in order to retain customer confidence in the services. Ensuring implementation meetings with customer and operation’s team are held in order to achieve KPIs as committed in the proposal. Market Research Keeping customer communication flowing to management and operation’s team regarding competition services and market pricing

Identifying prospective clients, mapping their requirements with a view of improving quality net net revenues from the area of responsibility through effective account and product management. Develop and increase contact with local key customers leading to incremental business, increasing customer base, ensuring a steady and consistent flow of business around the year. Establish and maintain relationship with all interline carriers to transship over regional hubs for maximizing capacity utilization over the network of BAWC.Key Clients Handled – Expo Freight | Hellmann | Kintetsu | SR Caargo | Jeena & Co

Chennai Area, India

Maintain excellent relations with IATA agents through Tele sales generate avenues for further business & developing them to achieve consistent profitability Following up of shipments at all transit destinations and ensuring smooth operations & quality services to the customers.

Chennai Area, India