HIGHLIGHTS OF QUALIFICATIONSExperienced in corporate cold calling, full cycle customer serviceBackground in hiring, training and workshop presentationStrong sales and customer service background, selling and servicing accounts in Luxury Vehicle marketExcellent telephone, written and verbal communications Action oriented personality, with strong dedication to meeting deadlines successfullyAn enthusiastic planner, able to organize and motivate teams to action, as well as participate as a team memberCUSTOMER SERVICE SKILLSCreated and conducted both sales training and customer service training workshops to familiarize new hires with subjects associated with sales and customer service standardsSpecialized in cold calling, establishing new corporate contacts, following up with new and existing clientsHired/trained Sales Representatives/Business Managers for various company locationsSuccessfully sold aftermarket upgrade products on luxury vehicles Recognized by both clients and employers alike for providing a superior level of customer service, with attention in particular to client relationship building10+ years of direct sales and telephone customer service experienceSpecialties: administration, coaching, cold calling, contract management, cpr certified, customer relations, event management, grant writing, meridian, microsoft excel, microsoft mail, microsoft office, microsoft outlook, microsoft word, negotiation, organizational skills, proofreading, research, sales, sales support, spreadsheets, tables, time management, writing,