Provide managerial expertise in the administration of catering services for year-round events in the SMC Campus Center. Responsible for essential components for catering services including the coordination of on-site catering logistics, space coordination, client liaison, business processes, vendor selection and post event data collection. Serves as a member of the Event Services Team within the Division of Student Affairs to ensure the fulfillment of strategic, operational, and financial objectives of the department and division.

• Direct the daily operations within the office enforcing smooth workflow and compliance with regulations and licensing standards• Analyze, review, and process contracts and all relevant documents, ensuring completeness,accuracy, and compliance according to regulatory regulations •Utilize Salesforce and Xcelerate to track data, maintain accurate contract records, andcreate digital files for each transaction• Draft, review, and execute legal documents• Establish relationships with third parties including lenders, inspectors, appraisers, and agents to ensure a smooth closing process and share relevant information• Collaborate in the development and modification of policies and procedures based onupdates from the Maryland Real Estate Commission and MLS Regulations• Onboard and train new hires on all systems and databases• Research and resolve critical issues for agents, clients, lenders, closers, and attorneys • Utilize MLS Databases to import data for researching market conditions and creating comparative market analysis• Export Salesforce results into an Excel format to generate and report weekly team updates, financial analyses, subcontracting statuses, changes to timelines, and future projections• Collect stakeholder feedback and implement improvements based on survey data• Manipulate data in Xcelerate to produce case sheets online to calculate and generate commission payouts

• Administered daily operations, supervised staff, and implemented workflow processes• Coordinated logistics and executed 300- 500 meetings and programs yearly• Developed systems for team delegation, inventory organization, and event space coordination• Collaborated with clients and stakeholders to determine event objectives and requirements• Managed credit card purchases and prepared monthly reports • Employed SurveyMonkey to create, send, and analyze online surveys and polls, gather data, and generate reports• Provided administrative and operational support to the Director of Events, contributing to program and project management tasks

• Managed internal and external events within the SMC Campus Center by ensuring effective scheduling, logistics, coordination, administration, technical support, and execution• Worked directly with the client to provide efficient, personalized coordination and service• Served as a liaison with campus center operations, campus life service departments, facilities, janitorial services, security, food services, and parking for the facilitation and execution of events.• Administered and maintained equipment inventory to include tables, chairs, and audio/visual equipment• Supervised a team of 3 student staff and 2 part-time employees• Increased reservation sales by 10%, creating a FAQ sheet and welcome/informational packet for all external clients which highlights our beautiful meeting rooms and extraordinary customer service• Improved customer service by 5%, creating a Site Visit Checklist ensuring we capture all necessary event details to successfully carry out the client’s vision

• Supervised the operation and administrative functions of the Special Events Division (staff/volunteer management, planning, logistics, site inspections, budget, and inventory)• Managed, coordinated, and directed organizational and recreational city-wide programs sponsored by the Department and the Mayor’s Office• Guided non-profit organizations through the planning stages, logistics, equipment, and permits needed to execute successful events• Managed budgets of $5,000 up to $20,000• Recruited and oversaw 10-100 staff and volunteers at each event. • Instrumental in driving a 10% increase in customer satisfaction by creating surveys and analyzing feedback from event attendees and volunteers to ensure objectives and event missions were met• Expanded the summer concert series creating three new annual events under this program• Instituted an orientation and training program for volunteers to help ensure a constant level of customer service• Established strong, sustainable working relationships with community organizations, other city agencies, vendors, and suppliers utilizing high-caliber customer service• Increased visibility and awareness of programs and events by 15% annually representing the agency at various community organization meetings, festivals, and trade shows• Developed sponsorship package opportunities to further decrease the agency’s fiscal liability while still increasing public program and event offerings

• Represented the Councilman at various community association meetings, public forums, programs, and events• Assisted with managing the correspondence system for the Councilman expediting replies to inquiries concerning high-priority subject matters that needed immediate attention• Attended meetings and forums of interest to keep informed of changing trends or legislative initiatives• Researched and compiled data regarding community issues to build a common understanding of the community’s current challenges and opportunities. • Raised awareness of issues and concerns that affected the communities in the 2nd District by tracking and reporting them back to the Councilman • Accurately completing research on various issues, reporting information and following up with city government officials to ensure all concerns were resolved

• Managed and oversaw the planning and administrative functions of the Senator’s state offices• Assisted with managing the Senator’s schedule • Aided constituents by working with Executive Branch Agencies and Congressional Committees• Supervised the front desk operations including one receptionist• Documented opinions on issues via phone, email or mail. • Primary liaison between staff, building management and vendors for organizing office and maintenance requests• Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures• Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives• Demonstrated capability to provide comprehensive support for the Senator and Executive Staff including scheduling of meetings, coordinating travel and managing all other requested operational tasks