It Systems Administrator
Current·Conducted IT Orientation training for new hires using a combination of teaching and presentation methods to ensure efficiency and productivity with their ability to navigate in the AIR’s environment.·Reduced mobile device costs by monitoring and analyzing monthly account bills.·Produced, maintained, and improved documentation on various internal processes for mobile devices.·Troubleshot, analyzed and resolved computer problems related to both hardware and software via a ticketing system, earning a reputation for complex problem resolution, empathy and professionalism.·Assisted operations team with data backups.