- Working as Deputy Branch Manager/Branch Operation Manager with Equitas Small Finance Bank Ltd.- Experience in Channel Management i.e Retail Distribution, People Management- An effective communicator with excellent relationship building and interpersonal skills.- Well versed with banking software such as Finacle, Flexcube, Talisma, Wizard, Sapphire, CSD, DMS and other banking tools.- Cross-selling of various banking products , monitoring the sales of bank staff , training of tellers, PBs on various banking products.- Ensuring excellent customer service and retention of clients, responsible for audit and compliance.- Well versed with Mutual funds, Insurance, other investment and banking operation.- Branch merchandising, People Management, Risk Management and lobby management.- Manage a team of Branch Operation Staff i.e Teller, Customer Service Executive/Officer. - FTR: 100%, Pan India TOP 2(Branch Score Card)- Acting as final escalation point for customer service issues and ensure delivery.- Monitor daily results and prepare weekly and monthly analysis report for senior manager.- Ensure compliance of banking guidelines, quality frameworks and audit requirements.- Authorize transactions posted by teller and other operation staff.- Ensure timely and error-free transactions.- Timely updating of all relevant registers like key movement register, Insta kit register, cash balance register, daily deliverables, locker register, bulk stock register, security check register etc.- Lobby Management and cash counter management in the branch.- Vault Custodian.- Ensure compliance with KYC, AML, Audit and other regulations.

- Authorize all personal banker and teller transactions. - Monitoring, providing and ensuring best customer service as well as rekyc of customers.- Responsible for branch audit and compliance as well as excellent service. - Client Relationship management by handling their queries and complaints and retaining them.- Branch administration and lobby management.- Resolution of customer queries and complaints, following proper process of KYC requirement.- Cost Management and monitoring staff productivity. - Operations for saving and current accounts, monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable and receivables, corporate salary processing etc.- Taking care of inward and outward remittances.- Cross selling of banking products to walk-in clients and the enhancement of the value of existing accounts. - Ensuring all the bank staffs are well trained on all banking products and processes.- Reporting branch business to branch head on a daily basis