• Lead the daily operations of the services group interfacing regularly with sales, customers, service providers and other key stakeholders. • Ownership of the complete project lifecycle including qualifying opportunities, technical quoting, project resourcing, scheduling, and fulfillment, working with both internal technicians and external service providers • Develop project plans and monitor execution to ensure projects are completed on scope, on time, on cost, on budget, and to the appropriate quality specifications. • Answer services inquiries promptly, professionally and knowledgeably on the phone and through email.• Oversee the customer on-boarding process in order to complete pre-project logistics and ensure customer expectations are aligned with project scope and deliverables.• Ensure project documentation, invoices and customer order closure are completed in a timely manner.• Measure service providers on communication, customer satisfaction, on-time performance, adherence to cost targets and other KPIs. Drive corrective action as appropriate.• Manage service provider partner relationships through regular communication and periodic business reviews. Identify and evaluate new partnership opportunities as required to support business growth.• Work closely with Sales, Marketing and Customer Service to define best practices and processes for resolving and responding to customer issues and new business opportunities.• Drive continuous improvement efforts to reduce work content and cost. Assist in the development of strategies for improving serviceability.• Participate in new product/service R&D initiatives as needed.• Develop, track and periodically report on key performance indicators (KPI’s) related to Master Lock safety services, measuring gaps to performance goals and formulating corrective actions to address those gaps.

• Lead the daily operations of the services group interfacing regularly with sales, customers, service providers and other key stakeholders. • Assist the Sr. Program Manager in ownership of the complete project lifecycle including qualifying opportunities, technical quoting, project resourcing, scheduling, and fulfillment working with both internal technicians and external service providers. • Assist the Sr. Program Manager in the management of Service Partner relationships and the services Coordinator staff member. Work with Coordinator to initiate quotation requests and purchase orders for new service jobs.• Develop project plans and monitor to ensure projects are completed on scope, on time, on cost, on budget, and to the appropriate quality specifications.• Answer services inquiries promptly, professionally and knowledgeably on the phone and through email• Establish and manage the customer on-boarding process to complete pre-project logistics and ensure customer expectations are aligned with project scope and deliverables. • Ensure project documentation, invoices and customer order closure is completed in a timely manner.• Work closely with Sales, Marketing and Customer Service to define best practices and processes for resolving and responding to customer issues.• Drive continuous improvement efforts to reduce work content and cost. Assist in the development of strategies for improving serviceability.• Participate in new product/service R&D initiatives as needed

• Develop and maintain knowledge of Master Lock’s Safety Services offering, to accurately provide guidance and direction to both internal and external customers.• Coordinate and project manage new services jobs including but not limited to quote development, project coordination with 3rd party service providers, issue resolution and billing.• Develop and evolve Pro Services business database that includes quotes submitted, PO status, service and completion dates, and sales order #’s. In addition, the business analytics shall reflect industry and historical trends.• Lead, guide, and direct customer, service provider, and distributor queries according to project timeline. • Maintain quote-to-cash process in order to develop and interpret Pro Services business analytics. Identify and implement process changes that improve cost or efficiency• Communicate with global Marketing, Sales, Finance and other key internal and external groups, communicating continuously to ensure excellence in service planning and execution, while modeling behaviors consistent with the Company’s expectations• Serve as “point person” for sales inquiries and requests for Pro Services materials and/or information. Answer all incoming requests with a sense of urgency. • Lead as a liaison between external marketing and internal product management team for activities related to trade shows, newsletters, webinars, and all relevant commercial safety related content. Make decisions according to Master Lock business interests.

•Develop and maintain knowledge of Master Lock’s Safety Services offering, to accurately provide assistance to both internal and external customers in a timely manner•Coordinate and project manage new services jobs including but not limited to quote development, project coordination with 3rd party service providers, issue resolution and billing•Maintain a database of quotes submitted and related job information such as PO #, scheduled service date, and sales order #; Provide timely updates to Sales and customers on existing inquiries•Answer customer and service provider queries promptly, professionally and knowledgeably on the phone and through email•Maintain quote-to-cash process for services. Identify and implement process changes that improve cost or efficiency•Develop relationships with global Marketing, Sales, Finance and other key internal and external groups, communicating continuously to ensure excellence in service planning and execution, while modeling behaviors consistent with the Company’s expectations•Serve as “point person” for sales inquiries and requests for marketing materials and/or information. Answer all incoming requests with a sense of urgency.

• Develop and maintain knowledge of products, policies and procedures to accurately provide assistance to both internal and external customers in a timely manner.• Understand and maintain knowledge of all technical systems and tools required to input and retrieve information.• Manage issues/requests received through ACD telephone line, email, fax and web to resolution; ranging from general product inquiries, order entry, order status, providing quotes and pricing, resolving defective product issues and handling return requests. • Handling inbound phone calls from Commercial, Retail and Consumer customers; outbound calls and inbound/outbound emails.• Interface with other departments to resolve customer issues. Must be capable of trouble shooting customer product issues and or provide technical support on electro-mechanical products as needed.

• Guide homeowners through the remodeling process by “procedurally listening” to every comment intently.• Gather information needed for pricing and production.• Actively work on company-generated leads and proactively find ways to self-generate leads from various sources and contacts.• Maintain ongoing communications with existing clients.• Communicate with potential clients before meeting by responding quickly to all client and potential client inquiries.• Maintain quality service by establishing and enforcing organization standards as detailed in Remodeling Consultant Training Guide.• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

◾Promote, participate and insure a successful renewal program.◾Show property to prospective residents per the Wimmer leasing procedures.◾Explain terms of lease and verify financial qualifications of lessee and complete lease.◾Perform basic clerical functions to include but not limited to; data entry (work orders, tenant concerns), filing and answering telephones.◾Data entry of work orders and work completion orders.◾Provide accurate reports on a weekly, monthly and annual basis as directed by the Property Manager.◾Attend and participate in departmental meetings, in-services and training as required.◾Perform any other tasks as deemed necessary by the District or Property Manager.

• Communicating daily with both customers and carrier partners• Communicating internally with the sales team• Maintaining a high level of activity over the phone and through the CRM system• Researching, indentifying, and capitalizing on profitable opportunities that are presented daily• Understanding and negotiating with customers in relation to fees, products, and sevices• Establishing and expanding relationships with key executives and decision makers within each customer and territory

-Answering customer inquiries in a timely fashion via telephone or email -Fulfilling customer requests -Entering orders into a database system -Tracking customer orders and updating the customer as need be on the status of their requests-Interfacing with support services-Maintaining warehouse inventory levels and placing re orders, as needed-Assisting with the creation of invoices for customer request

- Answer and direct phone calls.- Provide information to current and prospective clients to guide their decision making process. - Schedule appointments with clients.- Assist with hair and make-up of clients before photo shoots and while on set.- Assist photographer with lighting, etc. while on set during photo shoots.

- Assist and implement all marketing strategies- Answer and direct phone calls- Make phone calls in order to gain new clients - Assist employees around the office

- Present beer knowledge in a sophisticated manner to guide guests in their choice most desired.- Provide menu knowledge to guide guests in their decision.- Run food and drinks to guests.- Provide the best dining experience possible for guests.- Communicate with co-workers in order to work effectively together.

- Assist Council and District Executive staff and volunteer committees to fulfill their functions of providing quality program to youth of Central Illinois- Support membership recruitment functions by following up with families and unit leaders to track registration documentation- Market Scouting to develop positive relationships and community awareness

- Communicate effectively with guests in order to understand their needs.- Provide the best dining experience possible for guests.- Communicate with co-workers in order to work effectively together.

- Organize and deliver mail to other departments on the floor.- Manage and file paperwork in correct file folders.- Communicate with managers and co-workers in order to get work done.