Tara Hicks Email & Phone Number

COMING SOON

Participates in juried art shows across the US to introduce and sell wearable that I handcrafted using gold and sterling silver using traditional metalsmithing techniques. The rustic characteristics of my wearable art unite one’s femininity and masculinity into one harmonious state.Portfolio: www.taravistadesigns.com

Indiana, United States

- Within a few short months from date of hire, was promoted from e-Learning Developer to Director of Training & Corporate Communications where I built the company’s internal SharePoint site which enhanced employee knowledge of the company and quick access to job related documents. Developed social media platforms/company web site where potential Transportation Providers and members had quick and easy access to inquire about our services. Designed HIPAA related e-Learning modules to ensure all employees met the company’s contractual agreement by staying in compliance with company and HIPAA related policies. Documented transportation software related procedures, user guides, and e-Learning courses that all member-facing employees utilized to help ensure a positive member experience.- Within a year of being with the company, I was promoted to Director of Information Systems. In this role, responsibilities included managing the transportation software utilized by Transportation Providers and internal staff to ensure members were successfully transported to their medical related appointments and the providers were reimbursed for their services in a timely manner. Managed various IT services to ensure a smooth onboarding process for new hires, employee’s equipment was running efficiently, and satisfying audit requirements by ensuring yearly compliance training and signed documents were completed by all employees within their respective due dates.- Partnered with the company’s offsite IT partner to ensure the company’s data integrity stayed intact by overseeing services that included cyber security, maintenance updates, backup of the production environment in Azure, etc.

Fishers, Indiana, United States

Translates complex, detailed business processes and procedures into easy to understand documentation used by employees in the Shared Services Center.

Carmel, In

Increased business process knowledge across the organization by collaborating with Subject Matter Experts (SME) to document systems related processes and create e-Learning courses for internal training endeavors.

- Ensured productivity and metrics were reached within the organization by translating complex, detailed business processes and procedures through collaboration with peers, content owners, and SMEs. Increased and maintained client-facing end user knowledge by creating materials used for classroom facilitation and on-line training, including training manuals, e-Learning modules, and job aids.- Enhanced employee experience on the new automated phone and call monitoring/quality assurance applications by creating two intranet sites used as reference points for managers and employees using the new application.- Performed content editing, maintenance, information transfer and publishing of company website to ensure company related information was always accurate and up to date.

- Utilized instructional design methodologies to design, create, coordinate, and deliver strategic training solutions.- Customized programs for internal and external clients who purchased company software.- Delivered, processed, and maintained various insurance products: user-manuals, support materials, and web-based simulations.- Facilitated web-casts and on-site training sessions for external clients on the use of the insurance software.- Created e-learning modules for self-paced training.

- Designed and created blended e-learning solutions for various business units.- Provided recommendations to instructors, business owners, and SMEs for increased efficiency and productivity with the various departments.- Developed extensive training plans that provided a roadmap with assigned roles and responsibilities for successful implementation of training into production environments.

- Designed 508 compliant training products for contractor community executing contracts for the Centers of Medicare and Medicaid Services (CMS).- Developed and maintained templates, images, and standardization guidelines for all on-line training products related to Medicare and Medicaid.- Collaborated with Instructional Designers and Subject Matter Experts (SMEs) to develop instructionally sound web-based training courses using Lectora, Captivate, and Ariculate.- Supervised and coached other E-Learning Developers to ensure accuracy and consistency of courses being developed for virtual team.- Monitor team workload, status and progress to ensure timely course development according to client timeline and internal standardization guidelines.

Some College, Computer/Psychology

Graduated

Activities and Societies: Band