Tara Johansson Email & Phone Number

Stockholm, Sweden

Customer Success Manager:- Front-and-center with IFS customers.- Understand customers' desired outcomes- Drive customer satisfaction and loyalty through a strong relationship- Leveraging business outcomes by value realization on the fundamental reason why the solution was purchased. - Support customers' digital journey through modernization and empowering.

Stockholm County, Sweden

Partner with 2020’s strategic global customers to ensure adoption and utilization that will help with customers’ business efficiency and revenue growth by:o Being the main point of contact between 2020 and our customerso Understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedbacko Provide.

Stockholm, Sweden

• Deliver a Superior Customer Experience to help customers achieve their goals.
• Single point of contact to obtain optimal value from CA products and solutions as well as the information and assistance critical to customer’s business. Easier and quicker
• Available for Customers worldwide and for all CA Technologies products and solutions
• Advanced, customized account management
• Understand customers’ objectives and evaluate how we can help customers achieve those… Show more Deliver a Superior Customer Experience to help customers achieve their goals.
• Understand customers’ objectives and evaluate how we can help customers achieve those goals

Stockholm, Sweden

• Responsible for customer's service delivery together with a team of experts to:
• Participate, prepare and keep presentations in sales meetings with the customers
• Manage and ensure the service delivery to the customers
• Manage customer meetings and reporting
• Lead the customer team
• Drive change projects

Stockholm, Sweden

• Basefarm is the leading hosting provider for mission critical business applicationsAs Service Manager for Basefarm's largest customer, I have been responsible for the customer's service delivery together with a team of.
• Manage the customer delivery
• Customer invoicing
• Customer meetings and reporting
• Lead the customer team
• Keeping current on the customer's system at a superior level

Stockholm, Sweden

• To manage and ensure delivery of both insourced and outsourced IT services from a strategic, functional, technical, commercial and operational budgetary perspective for over 60000 Ericsson Enterprise users globally. To.
• Follow up the delivery with the IT suppliers to ensure a good… Show more To manage and ensure delivery of both insourced and outsourced IT services from a strategic, functional, technical, commercial and operational.
• Follow up the delivery with the IT suppliers to ensure a good quality of Ericsson's IT services
• Start, sponsor and monitor projects to implement the necessary activities
• Provide and implement a strategic plan for a continuously stable IT environment
• Preparation and follow up of the budget for IT-services

Stockholm, Sweden

Leading projects and programs of up to 30 employees, consultants and external partners where I successfully drove many complex and global projects in close cooperation with local managers and external suppliers.I worked partly as System Manager for a financial application.The projects and programs were mainly within IT infrastructure, IT finance and IT.

Södertälje - Sweden

• Overall responsibility to provide Scania with the best IT solutions.Managing, maintaining, developing and coordinating IT services and responsible for a team of technicians around the world.
• To develop and manage the IT services.
• Responsible for agreements with IT suppliers and internal customers
• Budget preparation and follow up
• Assign new projects for feasibility study, design and implementation with PPS

Stockholm, Sweden

• Managing development of a new software platform for providing Internet-based trainings (e-learning) with VB and Java on Windows, from requirement specification to acceptance testing. The customer was FMV and a large.
• establishing relations with foreign customers
• working with military project management system
• documentation in English and Swedish
• providing various offerings

Stockholm, Sweden

Team leader of software development projects with feasibility studies and investigations within the transmission of GSM Radio Base Stations.I worked with PROPS, UML and RUP.Partly worked as SW developer for transmission part of GSM.in C++ and Unix.

Stockholm, Sweden

- SQL programming of ORACLE and SYBASE at Astra- Installation / support of a medical journal system at Siemens Nixdorf- To quickly understand and resolve the customer's problems

Stockholm, Sweden

Software development and customer management of a Retail System consisting of register and back office systems with C on OS / 2 and SQL DB. A very varied work including program development, customer training, datacom, test, support and installation. I was partly customer manager for H&M and Statoil.

Stockholm, Sweden

Development and datacom of an administrative system in C on UNIX and C-ISAM database. We started from scratch and I did most of the projects with programming, testing and installation.

Bachelor Of Science (Bs), Mathematics And Computer Science

Advanced Project Management

Lcc Leadership Core Curriculum, Organizational Leadership

Pmp Certification, Project Management

Itil Certification, Management

Course In Public Procurement, Procurement

Knowledge of the EU law on public procurement structure and tools to implement an optimal procurement process.

It Security