Tara Johansson Email & Phone Number

Stockholm, Sweden

Customer Success Manager:- Front-and-center with IFS customers.- Understand customers' desired outcomes- Drive customer satisfaction and loyalty through a strong relationship- Leveraging business outcomes by value realization on the fundamental reason why the solution was purchased. - Support customers' digital journey through modernization and empowering them to achieve more.IFS develops and delivers enterprise software for customers around the world who… Show more Customer Success Manager:- Front-and-center with IFS customers.- Understand customers' desired outcomes- Drive customer satisfaction and loyalty through a strong relationship- Leveraging business outcomes by value realization on the fundamental reason why the solution was purchased. - Support customers' digital journey through modernization and empowering them to achieve more.IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Show less

Stockholm County, Sweden

Partner with 2020’s strategic global customers to ensure adoption and utilization that will help with customers’ business efficiency and revenue growth by:o Being the main point of contact between 2020 and our customerso Understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedbacko Provide insights to customers to ensure that they get the most out of our softwareo Delivering and communicating ROI for our… Show more Partner with 2020’s strategic global customers to ensure adoption and utilization that will help with customers’ business efficiency and revenue growth by:o Being the main point of contact between 2020 and our customerso Understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedbacko Provide insights to customers to ensure that they get the most out of our softwareo Delivering and communicating ROI for our clients, throughout the customer lifecycleo Identify opportunities for customers to act as 2020 advocates o Identify patterns pre-emptively to improve the usage/adoption of 2020 solutionso Represent the voice of the customer regarding product feedback o Serve as the primary contact for the onboarding of customers, the training of platform end users, as well as post go-live supporto Collaborate closely with Sales/Account Management team to support pilot customers, renewals, and account expansion opportunitieso Collaborate closely with the engineering, development, delivery/professional services, customer success operations and the technical support team Show less

Stockholm, Sweden

Deliver a Superior Customer Experience to help customers achieve their goals.• Single point of contact to obtain optimal value from CA products and solutions as well as the information and assistance critical to customer’s business. Easier and quicker• Available for Customers worldwide and for all CA Technologies products and solutions• Advanced, customized account management • Understand customers’ objectives and evaluate how we can help customers achieve those… Show more Deliver a Superior Customer Experience to help customers achieve their goals.• Single point of contact to obtain optimal value from CA products and solutions as well as the information and assistance critical to customer’s business. Easier and quicker• Available for Customers worldwide and for all CA Technologies products and solutions• Advanced, customized account management • Understand customers’ objectives and evaluate how we can help customers achieve those goals• Increase efficiency by:• Privileged access to all CA teams (Product Portfolio Management)• Continuous evaluation of the customer's environment and recommendation of improvements, action plans, etc together with CA Subject Matter Experts • Product strategies and roadmaps, technical workshops, training of customer staff for better adaptation and use of CA products• Monitoring and analysis of support issues and accelerating the action / solution of existing cases• Working proactively to prevent problems where possible. Regular discussions with customer and help to escalate and follow up the issues if necessary. (Problem, Incident and Escalation Management)• Account-specific reports designed for customer’s experience and expertise Show less

Stockholm, Sweden

Responsible for customer's service delivery together with a team of experts to:• Participate, prepare and keep presentations in sales meetings with the customers• Manage and ensure the service delivery to the customers• Manage customer meetings and reporting• Lead the customer team• Drive change projects

Stockholm, Sweden

Basefarm is the leading hosting provider for mission critical business applicationsAs Service Manager for Basefarm's largest customer, I have been responsible for the customer's service delivery together with a team of 3-5 technicians and experts.Examples of responsibilities:• Manage the customer delivery• Customer invoicing• Customer meetings and reporting• Lead the customer team• Keeping current on the customer's system at a superior level• Lead change… Show more Basefarm is the leading hosting provider for mission critical business applicationsAs Service Manager for Basefarm's largest customer, I have been responsible for the customer's service delivery together with a team of 3-5 technicians and experts.Examples of responsibilities:• Manage the customer delivery• Customer invoicing• Customer meetings and reporting• Lead the customer team• Keeping current on the customer's system at a superior level• Lead change projects using PPS• Incident/Problem/Change management Show less

Stockholm, Sweden

To manage and ensure delivery of both insourced and outsourced IT services from a strategic, functional, technical, commercial and operational budgetary perspective for over 60000 Ericsson Enterprise users globally. To coordinate and implement the activities and processes required to deliver and manage the Storage and Backup services together with Ericsson’s IT supplies and internal resources. Examples of responsibilities:• Follow up the delivery with the IT suppliers to ensure a good… Show more To manage and ensure delivery of both insourced and outsourced IT services from a strategic, functional, technical, commercial and operational budgetary perspective for over 60000 Ericsson Enterprise users globally. To coordinate and implement the activities and processes required to deliver and manage the Storage and Backup services together with Ericsson’s IT supplies and internal resources. Examples of responsibilities:• Follow up the delivery with the IT suppliers to ensure a good quality of Ericsson's IT services• Start, sponsor and monitor projects to implement the necessary activities• Provide and implement a strategic plan for a continuously stable IT environment• Preparation and follow up of the budget for IT-services• Close partner to Ericsson's IT system managers• Preparation and updating of service descriptions and other related documents• Support local IT managers• Driving activities to keep a low TCO for our IT environment• Be part in ITIL processes such as Incident, Problem and Change Management • SOX review’s and Audit’s• Preparation and follow up of roadmaps Show less

Stockholm, Sweden

Leading projects and programs of up to 30 employees, consultants and external partners where I successfully drove many complex and global projects in close cooperation with local managers and external suppliers.I worked partly as System Manager for a financial application.The projects and programs were mainly within IT infrastructure, IT finance and IT security such as MS Vista deployment project for over 90,000 end users worldwide, or a large project to establish IT infrastructure for… Show more Leading projects and programs of up to 30 employees, consultants and external partners where I successfully drove many complex and global projects in close cooperation with local managers and external suppliers.I worked partly as System Manager for a financial application.The projects and programs were mainly within IT infrastructure, IT finance and IT security such as MS Vista deployment project for over 90,000 end users worldwide, or a large project to establish IT infrastructure for a new Ericsson company in India with Props and Scrum.Feasibility studies, requirement analysis, planning, negotiating with vendors, budgeting, resource management and training has been part of my projects. Documentation such as requirement specifications and reports were a natural part of the job.Project management for me, is to aim high in order to solve customer problems/requirements. The key is accountability and collaboration with project members, stakeholders and the steering group to achieve project objectives (time, budget and quality). Show less

Södertälje - Sweden

Overall responsibility to provide Scania with the best IT solutions.Managing, maintaining, developing and coordinating IT services and responsible for a team of technicians around the world.• To develop and manage the IT services.• Responsible for agreements with IT suppliers and internal customers• Budget preparation and follow up• Assign new projects for feasibility study, design and implementation with PPS

Stockholm, Sweden

Managing development of a new software platform for providing Internet-based trainings (e-learning) with VB and Java on Windows, from requirement specification to acceptance testing. The customer was FMV and a large German companies and I was customer manager regarding program development. I've become better at:• establishing relations with foreign customers• working with military project management system• documentation in English and Swedish• providing various offerings

Stockholm, Sweden

Team leader of software development projects with feasibility studies and investigations within the transmission of GSM Radio Base Stations.I worked with PROPS, UML and RUP.Partly worked as SW developer for transmission part of GSM.in C++ and Unix.

Stockholm, Sweden

- SQL programming of ORACLE and SYBASE at Astra- Installation / support of a medical journal system at Siemens Nixdorf- To quickly understand and resolve the customer's problems

Stockholm, Sweden

Software development and customer management of a Retail System consisting of register and back office systems with C on OS / 2 and SQL DB. A very varied work including program development, customer training, datacom, test, support and installation. I was partly customer manager for H&M and Statoil.

Stockholm, Sweden

Development and datacom of an administrative system in C on UNIX and C-ISAM database. We started from scratch and I did most of the projects with programming, testing and installation.

Bachelor Of Science (Bs), Mathematics And Computer Science

Advanced Project Management

Lcc Leadership Core Curriculum, Organizational Leadership

Pmp Certification, Project Management

Itil Certification, Management

Course In Public Procurement, Procurement

Knowledge of the EU law on public procurement structure and tools to implement an optimal procurement process.

It Security