Tara Katsavos Email & Phone Number

Toronto, Canada Area

My role at Elite is hands-on working in flexible environments, building and creating employee resources and programs, and providing support to all levels of management. As the HR Manager I collaborate with a dynamic and entrepreneurial management and employee base, staying focused on the HR departmental goals, while supporting the organization’s needs. This is a high growth company, where my work has a direct impact on results and in this role I help engage in short-term solutions to best serve our people, while preparing for long-term growth.KEY RESPONSIBILITIES-Help develop, communicate and provide guidance on a full range of policies, guidelines, and procedures, along with relevant employment-related laws, regulations and standards.-Drive processes relating to the complete employee life cycle including new employee "touchpoints", benefit orientations, performance management, internal promotion and transfer offers, leave of absences and employee departures.-Provide guidance and resolutions to managers on employee relations situations, such as discipline, termination and performance management.-Lead the implementation, enhancement and maintenance of the HRIS and provide insights and suggestions for improvement based on the needs of the business and employees.-Support and be a project lead on the roll out of various Human Resources programs/initiatives.-Undertake research, review and analysis of HR data, policies and practices, identifying trends and patterns to make recommendations improved HR and management practices.-Research innovative solutions and opportunities to streamline work processes, build best practices, and enhance the way Human Resources delivers services.-Coordinate and deliver internal training where applicable.-Collaborate with hiring managers to conduct full-cycle recruitment.-Support with core processes, such as: benefits/pension management, new hire onboarding, offboarding and coordination of payroll/IT paperwork and processes.

5 Church St Toronto On

A Different Kind of Brokerage !We connect people, data and technology. Our platform carries the largest database of active residential listings in the Greater Toronto Area, with plans to expand nationally. We are a challenger brand, with a unique business model that streamlines the real estate journey, and provides exceptional end-to-end services and benefits, not found at other traditional brokerages.I was a strategic business partner and successfully planned and delivered Human Resources support and services to a team of 200. • Effectively researched and administered compensation, benefits and performance management programs along with facilitating health & safety education, charity, and employee social initiatives.• Handled under staffing, recruitment, interviews, and hiring along with discipline, corrective action plans and terminations.• Maintained and administered company payroll and compliance with all laws, in addition to establishing and implementing organizational standards, policies and procedures.• Monitored and handled all change management and conflict resolution along with employee claims including investigations and delivering final conclusions.• Collaborated with department managers to assess needs and followed programs closely to assess effectiveness and make proactive changes where required.

Mississauga Ontario

In this position I have a number of duties and responsibilities centered around creating and maintaining profitable customer relationships through building brand awareness, conducting in home consultations and managing the customers experience through to completion. In addition to this I have facilitated project resolutions while managing the existing client base to increase sales and have a positive impact on the company’s bottom line. I have formed part of a KAIZEN team with the objective of improving the Pella Sales processes subsequently increasing sales, efficiency and company profitability. I have assisted in all departments by handling front line inquiries and supervising the product showroom. I was an energetic member of our trade show team spending countless hours representing our brand and products. I have processed orders and payments while also providing in-depth analysis and reports to be used in strategic decision making by management.During my time with Pella I have a number of key achievements including: -Selling over 850k in products during first full year of employment as well as a cumulative total of approximately 4 Million over the course of my 4.5 years of active employment. -Maintained above industry average closing % consistently-Developed successful creative marketing strategies approved and implemented by management for future sales development -Consistently achieved very high customer satisfaction ratings (CSR) and maintained a 100% Customer Satisfaction rating throughout all of 2010-Maintained very high customer presentation ratings (ASR) and Closed my very first sales call as a new employee.

I was actively and regularly responsible for teams of between 50-200 employees where I worked to improve and build team motivation and increase sales. I was also responsible for the customer’s overall experience and satisfaction, learning to identify opportunities for improvement I was able to refine a number of company processes that would allow for the more efficient and effective building and maintenance of profitable customer relationships as well as promising employee relationships. In addition to this I created and assisted in the implementation of a number of new and successful marketing campaigns as well as processes focused on customer satisfaction, improving cost management, sales and productivity. I actively managed, supervised and mentored a number of junior employees as well as recruited, interviewed, hired and trained for company success. I was involved in company restructuring in a number of departments and assisted in managing change and the natural resistance from employees, working through successfully to find resolutions and maintain positive performance and attitudes. Some administrative functions included implementing and arranging staff meetings, managing billing, order and quotation processes while also assisting the company by providing industry research and its subsequent presentation to management.

(2 Locations) Richmond Hill & Woodbridge

Responsibilities included but were not limited to; leading a team of 20 plus people, reaching and surpassing quotas, scheduling, interviews, reprimands, recruitment, hiring, terminations, sales training, employee development.

(2 Locations) Brampton & Etobicoke

Responsibilities included but were not limited to; handling all customer service issues, problem solving, directing all incoming calls, appointment scheduling and rebooking tours, membership presentations, after sale procedures and follow up for member retention

Post Graduate Certificate, Human Resources Management And Services, A

High School