Tara Barber, Mba Email & Phone Number

Tampa, Fl, Us

Managed operational and customer-facing aspects of Lumina’s SaaS business; revamped and formalized current practices into documented SOPs while streamlining cross-functional communication. Oversaw Customer Success team; partnered with Sales to deliver product demonstrations, onboard customers, and provide qualitative and quantitative feedback to Data Science, ensuring a superior end-to-end customer experience. Led Data Asset and Quality Assurance teams in testing development and implementation; evaluated UI experience and system effectiveness via qualitative and quantitative analysis, identified operational risks, implemented iteration strategies, and worked to improve commercial viability of the product. Implemented product road map tracking along with integration of Quality Assurance into pre-release testing; served as subject matter expert in partnership with Data Science to prioritize and strategize enhancements.Created incident management protocols for mobile application and communicated app bug fixes and enhancements.Developed and managed cross-functional goals and objectives in alignment with corporate strategy.

Remote - Wesley Chapel, Florida

Onboarded and secured 7 new clients, increasing business by 60%. Managed all chargeback and insurance claim reviews; drafted disputes to support why an inequitable or incorrect amount of financial liability was assigned. Recouped over $360,000. Led internal team of 5 managers and external network of 150 subcontractors. Identified volume fluctuations and proactively initiated vendor pricing renegotiations; increased overall profit margin by 11% and saved the company over $450,000 annually.

Grew inspection network from 70 independent contractors to 150. Integrated work across clients into a unified SaaS platform; increased SLA compliance by 10%. Managed Operations Manager, Quality Control Manager, and Loss Draft Insurance Manager. Implemented reporting procedures to reflect daily, weekly, and monthly compliance.

Managed and completed over 150 vendor quality control audits each quarter. Reviewed audit trends, identified areas of chargeback risk, conducted vendor trainings, and developed vendor improvement plans. Improved quality SLA compliance by 18%.

Managed all third-party vendor relationships related to Pre-Foreclosure Sale operations; handled contract negotiations between the Business Units, Vendors, and Procurement. Audited Business Units’ processes to ensure vendors were monitored in accordance with federal requirements; worked to obtain quantitative SLAs and updated contracts/agreements to properly reflect accurate and measurable Business Unit expectations and create scorecards. Conducted onsite audit reviews of vendors with an excess of $1 million annual spends; prepared comprehensive assessments and evaluated adherence to regulatory requirements. Identified risk in scorecard and audit results; created remediation plans to mitigate liability.

Tampa, Florida

Led team to onboard over 250 inspection vendors, increasing capacity by 59%. Increased Monthly Inspection Scorecard compliance by 22%. Supervised 6 managers; collectively managed 300 vendors and 400,000 monthly work orders.

Tampa, Fl

Developed Monthly and Weekly Inspection Scorecards to monitor vendor data and performanceImplemented monthly hiring goals, resulting in over 80 new vendors in only four months

Tampa, Fl

Managed over 60 inspection vendors within the Southeast DivisionIncreased compliance by 42%, maintaining the highest compliance of all RVMs each monthIncreased vendors in region by 97%, recruiting and onboarding more vendors than any other RVM

Tampa, Fl

Worked with ADP to implement and organize online training courses for all levels of managementPre-screened applicants; managed, coordinated, and led all interviews with each department

Tampa, Fl

Served as primary support and contact for all administrative matters; managed calendar, coordinated travel, and created presentations in advance of board and client meetings.

Mba, Leadership & Organizational Development, Building A Sustainable Enterprise, Entrepreneurship

B.S. In Business Administration, Marketing

Summa Cum Laude Graduate

A.A., Business Administration