Tara Burns Email & Phone Number

New York, United States

Work with internal teams to develop and implement best practices around APIs and the LAMP Audit tool. Evaluate and interpret data sources to prepare a summary of audited results and present to prospective clients or reconciliation for existing clients on a regular basis.

Build and maintain strong, long-lasting client relationships with assigned account base. Works with commercial to enterprise-level clients to maintain a high-level of information accuracy around their existing IT infrastructure and IT spend. Responsible for all requested hardware and/or services quotes from client, sales or internal team for clients and.

• Proficiently and professionally respond to customer and sales representatives’ questions pertaining to orders, product availability, backorders, products and services, procedures and policy.
• Market the benefits in becoming a Cisco Registered, Select, and Premier partner.
• Prepare weekly reports based on various reporting methods in a timely manner.
• Research more complex issues regarding delivery follow-up, order tracking.
• Initiate investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely.

Williamsville, New York

• Market advancing vendor technology
• Skilled in selling and negotiation, proficient writing, multi-tasking, problem solving and trouble-shooting, strong attention to detail, organization, and time management
• Embraces and advocates change
• Research status of Cisco quotes, sales order and ensure accuracy and timely execution
• Educate clients on how to become more profitable by leading with Cisco Services
• Develop and perform trainings for current and new hire employees

Williamsville, New York, United States

• Acted as the liaison between Ingram Micro, Cisco, and resellers nationwide to bridge the gap in vendor and reseller capabilities
• Market Cisco initiatives and promotions both internally and externally
• Grew profitable sales and market share by engaging with partners
• Provided information to partners to grow their Cisco business; create awareness of Cisco offerings/trainings available through Ingram Micro; process requests and orders for a target group of accounts
• Identified, qualified and secured new clients for Ingram Micro through professionalism and customer service, facilitating a positive and profitable long-term relationships
• Assisted in creating training modules for current and new hires to perform daily activities to increase effectiveness and profitability